Why join us? At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. MillerKnoll is looking for an Account Manager to join our Contract Operations team. As the Account Manager, you will be responsible for supporting high-volume, high visibility MillerKnoll Dealers, B2B accounts and projects on all aspects of orders from discovery through punch-list. This role reports to the Director of Contract Operations. What you’ll do: You'll have opportunities to design, achieve and build relationships every day as you... Establish exceptional working relationships with collaborators, including clients, manufacturers, dealers/purchasing agents as well as Ancillary sales and operations teams. Manage full life-cycle of activity including providing pricing and quotes, placing orders, tracking and monitoring for ship dates, identifying and resolving discrepancies and changes to provide an exceptional client experience. Evaluate and report on projections against incoming orders. Create presentations, bids and quotes with proposed product solutions. Partner with manufacturers and clients on bespoke projects to develop the best solution in both design and budget. Provide clients and sales teams with detailed status reports on all account activity including open orders, proposals, projects and unresolved issues. Perform account maintenance and ongoing preservation of the customer relationship. Maintain up to date client information & provide reporting as requested. Respond quickly to client needs while following established procedures. Monitor factory production and shipping schedules to identify and resolve timeline challenges. Communicate with Inventory Planners for all order and inventory inquiries. Communicate with clients and sales teams to answers questions and provide order status information. Manage operations support staff where applicable, mentoring and collaborating to ensure all needs of the client are met in a timely and professional manner. Manage small to medium projects in collaboration with Sales Exercise good judgment and discretion in handling confidential materials and matters as well as complex sales challenges. Performs additional responsibilities as requested to achieve business objectives. Does this sound like you? This might be you if you have the following skills and abilities... 5 years of account management experience in contract or dealer setting 3-5 years contract furniture industry experience or equivalent Exceptional organizational, time management, customer service and problem-solving skills. Ability to work both independently and as part of a team ensuring efficiency of projects from start to finish. Ability to read and understand floor plans and other related technical drawings. Ability to manage and mentor a team. Familiarity with Microsoft Excel, Salesforce.com, or similar systems Strong understanding of operational and logistical processes required to purchase and deliver goods As an Account Manager, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more. MillerKnoll is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. Who We Hire? Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective of brands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY, Geiger, Spinneybeck, Filzfelt, NaughtOne, DatesWeiser, Maharam, Design Within Reach, Maars Living Walls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact careers_help@millerknoll.com. Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. 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