Overview

The Application Support Specialist plays a crucial role in ensuring the smooth operation and optimal performance of our software solutions. This resource is a key member of a team that builds and maintains strong relationships with our user base and troubleshoots and resolves software-related problems. The Application Support Specialist contributes to creating and maintaining documentation (i.e., business process workflows, user guides, general communications, etc.) to support the daily use and evolution of these systems and communicates effectively by keeping the user-community informed on the supported applications’ features/functionality.

Why work for DePaul?

• Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits
• Competitive wages, position paying $26.44-$27.34/hour

Responsibilities

Application Support

QA/Testing

Business Analysis

Typically relies on instructions and pre-established guidelines to perform the functions of the job but will also rely on experience and judgement to plan and accomplish goals. Works both independently and directly with cross-functional teams. A certain degree of creativity and latitude is expected. Ensures all activities comply with department policies and company’s “code of business conduct and ethics”. May be required to perform other job-related duties as assigned. 

Qualifications

TECHNICAL SKILLS:

Benefits

This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match, Employee Discount Programs, Free Parking and Staff Recognition Programs. $1/hour shift differential for evening and overnight shifts.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.