Title:

Clinic Manager

Job Purpose:

The Clinic Manager provides leadership, oversight, and accountability to a clinic-based patient services team based in Phoenix, AZ. This position functions as a working supervisor and provides coverage in the event of staffing shortages and will develop and implements strategies for meeting clinic objectives in coordination with relevant stakeholders. T

• Manage a team of clinic support staff to deliver primary, behavioral health, and psychiatric care to patients
  • Provide training and guidance to ensure team understands clinic protocols, procedures, and practices
  • Provide personnel supervision and performance management
  • Identify performance gaps and guide team towards meeting expected goals
  • Determine staffing standards based on patient care needs, workflow, and other relevant clinical factors
  • Responsible for recruitment, hiring, and retention of clinic support team staff
  • Perform quarterly evaluations for each member of the support team
• Monitor clinic and patient workflows, productivity and provides process improvement ideas for staff
• Create and foster a teamwork environment by demonstrating open communication between all departments
• Act as a liaison with providers, support teams, and other departments to coordinate and implement patient-focused care
• Ensure all policies and procedures function in accordance with state and federal laws and regulations
• Receive and resolve patient concerns
• Partner with Quality and Compliance departments to ensure compliance with state and federal requirements for clinic staff, including maintenance and equipment calibrations
• Ensure the clinic meets performance standards (provider schedules, collections, no shows, patient wait times, patient experience and billing)

• Medical Assistant (MA) certificate or completion of a CAAHEP accredited/medical assisting program; RN, LPN, or CNA license preferred
• 2-4 years’ experience managing a medical practice; 2 years’ experience in behavioral health setting preferred
• Minimum 5-year supervisory experience
• Ability to communicate effectively orally and in writing, demonstrating professional writing skills
• Excellent communication skills virtually and in person
• Demonstrated ability to provide leadership and work independently
• Basic to intermediate knowledge of customer service protocols and engagement strategies
• Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card
• Knowledge of, and ability to use, electronic record keeping