• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.
• Experience and Knowledge Required
• High School Diploma or GED equivalency required.
• 3 years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all organizational levels required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel.
• Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.

Job Summary