Job Summary

• Answer in-coming phone calls on main office line and e-mails to assist donors making on-line gifts and answer questions via phone or e-mail, building relationships whenever possible.
• Handle HubSpot inquiries, refunds, and cancelations.
• Resolve or re-direct issues pertaining to donor gifts, using internal resources to research gift and donor histories as necessary.
• Manage various requests from donors as quickly and graciously as possible,

• Work closely with Advancement Officers assisting with written and verbal communication to major donors of the Seminary.
• Keep track of donor prayer requests with special attention to follow-up.
• Prepare donor cards for Advancement Officers– monthly birthday and anniversary cards, yearly Easter, Christmas cards, and other cards as needed.
• Be available for year-end and special campaigns to answer calls and help facilitate donor gifts.

• Update the DTS Advancement calendar with dates for when Officers will be traveling or on vacation.
• Manage requests and communications through Asana for Officers.
• Work with MarCom to order business cards, note cards, or other print materials for Officers.
• Maintain and order kitchen supplies (coffee, tea, plates, napkins, utensils, etc.).
• Maintain and order packing and supplies (bubble packaging, book envelopes, labels, and stamps).
• Maintain and order supplies for office printers (toner and plain copy paper).
• Assist with other office tasks/assignments as needed.

• Order Thanksgiving Pies for donors.
  • Coordinate with the pie vendors to set up orders and delivery.
  • Maintain delivery and mailed pie lists.
  • Conduct annual Thanksgiving Pie Officer meeting.
  • Maintain Thanksgiving Pie supplies.
  • Prepare materials for day of event.
  • Organize pies for Officers to deliver.
  • Mail pies for donors located outside of the DFW area.

• Manage invitations for The Story of Scripture conferences.
  • Work with the Executive Director and Online Advancement Officer to update and send Story of Scripture invites to donors and friends of the seminary.
  • Provide regular updates on registration lists.
  • Assist with planning or travel arrangements for Officers as needed.
• Help with DTS One-Hour Intensive events.
  • Work with Officers to coordinate postcard and email invitations to Advancement Point of Entry events.
  • Provide regular updates on registration lists.
  • Coordinate with caterer to provide lunch for guests.
  • Print names tags and welcome guests for the event.
  • Assist with content offers for online campaigns.

• Complete expense reports, invoices, and reimbursements for Officers.
• Submit purchase requisitions as needed.
• Help with Impact Partner gift processing (3-5 times per year)
• Update the Studio Enterprise database with information changes and record points of communication.

• Help at banquets (3-5 per year) – some travel may be required.
• Provide Team Leader packets for the Annual Golf Tournament (in the spring).
• Oversee Table Host packets for Impact Partner Luncheons and Dinners.
• Coordinate with the Events team for Christmas Parties and Spring Suppers.
• Assist with donor RSVP’s for various events.
• Assist with other occasions or special events planned during the year as needed.

Job Qualifications

• Excellent Communication Skills (written and verbal).
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Highly relational.
• Willing to serve and support.
• Honors donors and co-workers.
• Exceptional Organization Skills.
• Strong project management skills.
• Skilled at multitasking.
• Able to set boundaries and work through office interruptions and distractions.
• Works with diligence, integrity, and confidentiality.
• Comfortable with managing expense reports.
• Experience working with databases is a plus.
• Previous office experience preferred.