22 Technician, Help Desk (226 Days) Jobs in Dallas, TX
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Technician, Help Desk (226 Days)
$50k-63k (estimate)
Full Time
5 Days Ago
Dallas Independent School District is Hiring a Technician, Help Desk (226 Days) Near Dallas, TX
Description
Provide a high level of customer service and technology phone support to Dallas ISD campus principals, teachers, central staff, and Students/parents.
Provide a high level of customer service and technology phone support to Dallas ISD campus principals, teachers, central staff, and Students/parents.
- Responsible for first-call resolution by troubleshooting and resolving technical issues related to district computers and enterprise applications.
- The onsite position will provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate.
- Troubleshoot and problem-solve efficiently by using active listening skills and asking pertinent questions.
- Document each customer interaction through the incident management application.
- Respond to telephone calls, emails, chat, and personnel requests for technical support.
- Assign incidents to appropriate EdTech departments and technicians.
- Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users.
- Support computers, mobile devices, digital A/V equipment and peripherals, in addition to instructional software applications.
- Follow attendance policy as assigned by supervisor and attend training and meetings as required.
- Perform all other duties as assigned.
- High School Diploma required.
- Two years' experience in Information Technology support services.
- A and ITIL Certification preferred.
- Strong verbal and written communication skills, and excellent customer service skills.
- Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
- Knowledge of Mac OS, IOS, Chrome OS, and Google Applications for Education.
- Knowledge of troubleshooting and resolving operating system, software issues and technology hardware failures.
- Knowledge of audio-visual devices preferred.
- Knowledge of TCP/IP and basic networking protocols.
- Must maintain confidentiality.
Job Summary
JOB TYPE
Full Time
SALARY
$50k-63k (estimate)
POST DATE
04/23/2024
EXPIRATION DATE
05/12/2024
WEBSITE
dallasisd.org
HEADQUARTERS
DALLAS, TX
SIZE
15,000 - 50,000
FOUNDED
1867
CEO
MICHAEL HINOJOSA
REVENUE
$1B - $3B
INDUSTRY
Elementary & Secondary Education
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