4 Help Desk Analyst | Level 1 (Remote) Jobs in Dallas, TX
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CBIZ, Inc. is Hiring a Remote Help Desk Analyst | Level 1 (Remote)
With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ is honored to be the recipient of several national recognitions for 2023:
- Best and Brightest Companies to Work for in the Nation
- Top Workplaces USA
- Top Workplaces - Financial Services Industry
- Best and Brightest Companies in Wellness
- Great Place to Work Certification
Together, CBIZ and Mayer Hoffman McCann P.C. (MHM) are ranked as one of the top providers of accounting services in the United States. MHM is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services.
Essential Functions and Primary Duties
- Engage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner.
- Open new and dispatch existing tickets to available technicians.
- Troubleshoot and address first level support tickets.
- Follow up on previously dispatched tickets to ensure first call resolutions are met.
- Consistently adhere to defined department policies and procedures for processing, escalating, notifying, and closing tickets.
- Gather sufficient information from customers for proper handoff to technicians.
- Fully document all information gathered in the ticketing software system during any communication with client.
- Strong and consistent communication with internal staff as well as with customers.
- Assist with process improvements and service delivery on a continuing basis.
- Responsible to maintain relevant certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
- Provide off-hours support for emergency calls as a member of an on-call rotation.
- Perform tasks as assigned by management.
Preferred Qualifications
- Previous MSP experience
- Experience with Microsoft 365, Windows Workstation, Active Directory
- Previous Help Desk experience is a plus
- Strong organization and customer service skills
Minimum Qualifications
- High School Diploma or GED equivalent required
- Proficient use of applicable technology
- Ability to follow technical instructions and guidelines
- Able to work in a team environment
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
The annual salary target for this job in this market is $45,000-$60,000. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.
The compensation above is not representative of an employee's total compensation. Beyond income, you have access to:comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.
The application window is anticipated to close on or before June 30th, 2024.
#LI-HP1 #LI-Remote #CBIZAdvisory
CBIZ.Jobs Category: Advisory REASONABLE ACCOMMODATION If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to . |
EQUAL OPPORTUNITY EMPLOYER CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement. |
PAY TRANSPARENCY PROTECTION NOTIFICATION |
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, gender identity, disability, or medical condition or any other reason prohibited by law.
Job Summary
Full Time
Business Services
$59k-75k (estimate)
04/27/2024
05/02/2024
cbiz.com
ASHEVILLE, NC
3,000 - 7,500
1950
Public
MICHAEL P MURPHY
$500M - $1B
Business Services
Related Companies
About CBIZ, Inc.
CBIZ provides professional services such as accounting, tax, employee benefits, wealth management, property and casualty insurance and payroll.
The job skills required for Help Desk Analyst | Level 1 (Remote) include Help Desk, Customer Service, Active Directory, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst | Level 1 (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst | Level 1 (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst | Level 1 (Remote) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst | Level 1 (Remote), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst | Level 1 (Remote). You can explore the career advancement for a Help Desk Analyst | Level 1 (Remote) below and select your interested title to get hiring information.
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Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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