Job description

We are seeking a skilled Help Desk Analyst to join our IT team and provide technical support to our internal employees. The ideal candidate will be a customer-focused individual with excellent problem-solving skills and a passion for helping others. The Help Desk Analyst will be responsible for responding to user inquiries and providing technical support for computer, printer, software, hardware, and network-related issues.

This is a full-time position with competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Respond to and resolve technical issues reported by employees via ticketing system, phone, email, or in person.
• Provide timely and effective technical support to end-users, escalating issues as needed.
• Troubleshoot hardware and software issues on Windows 10 workstations and laptops.
• Troubleshoot printer and printing issues on Windows 10 workstations and laptops.
• Install, configure, and maintain Windows 10 workstations and laptops.
• Install, configure, and maintain printers.
• Install, configure, and maintain software applications.
• Create new users in Active Directory and Office 365.
• Remove terminated users in Active Directory and Office 365.
• Maintain accurate and complete records of all help desk interactions in the ticketing system.
• Collaborate with other IT staff to resolve complex technical issues.
• Keep users informed on the status of their issues and provide timely updates as needed.
• Assist with documentation and training of end-users on software and hardware use.
• Continuously improve help desk procedures and knowledge base resources.

Skills:

• 2 years of experience in a help desk or technical support role.
• Experiencing supporting a Healthcare Company a plus.
• Knowledge of HIPAA Rules and Regulations a plus.
• Experience supporting Windows 10 and Windows 11.
• Experience supporting Office 365 for Business Apps and Office 2019.
• Experience creating and deleting users in Office 365.
• Experience creating and deleting users in Active Directory.
• Knowledge of Windows 10, including the operating system and applications.
• Experience troubleshooting Computer, printer, hardware, and software issues.
• Ability to manage multiple priorities and handle heavy workloads in a fast-paced environment.
• Strong customer service skills with a desire to help users.
• Excellent communication and interpersonal skills.
• Experience with ticketing systems and tracking tools.

This is a full-time position with competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to Relocate:

• Dallas, TX 75205: Relocate before starting work (Required)

Work Location: In person