65 Customer Service Representative (FT) Jobs in Allentown, PA
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Dal-Tile is Hiring a Customer Service Representative (FT) Near Allentown, PA
Responsibilities:
- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Uses computer systems such as ASI, JDE, and PCs.
- Provides interior design advice and product expertise, facilitates tile and stone selection and project development/support, ensuring the completion of selection/sales for all customers.
- Maintains showroom samples and merchandising, including ordering, receiving, and maintaining samples and displays. Ships customer samples as needed to drive sales. Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing’s standards for proper showroom merchandising, including new product launches and drops.
- Addresses and resolves customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash boxes, preparation of bank deposits, balancing petty cash boxes, preparing various performance reports, updating customer master files, and creating vendor orders.
- May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Maintains accurate and detailed records to keep in compliance with company policies and procedures.
- Trains and assists CSRs.
- Maintains a safe working environment by obeying all safety rules outlined in the Safety Program and reporting all accidents, unsafe conditions, and acts to Management.
- Responsible for maintaining our local social media.
- Performs other related duties as required.
- Design experience is a plus.
- High School Diploma or GED equivalency required.
- 1 or more years of customer service or account management experience.
- Focus on customer account management preferred.
- Prior manufacturing or flooring industry knowledge is preferred.
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
- Good voice quality that is conversational and professional.
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong interpersonal relationship-building skills.
- Adept in problem-solving skills, can determine root causes of issues while also creating proactive solutions for future issues.
- Must have an intermediate level of computer skills in Outlook and Excel.
- Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively.
- Ability to work in a fast-paced environment.
Job Summary
Full Time
Durable Manufacturing
$44k-58k (estimate)
03/30/2023
04/20/2024
daltile.com
DALLAS, TX
7,500 - 15,000
1947
JOHN TURNER JR
$1B - $3B
Durable Manufacturing
Related Companies
The job skills required for Customer Service Representative (FT) include Customer Service, Problem Solving, Customer Support, Futures, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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