E-Commerce Data Entry Specialist

Responsibilities include but are not limited to:

• Provide knowledgeable answers to customer phone and email inquiries regarding products and brand
• Able to communicate concisely our company policies to clients
• Assist customers with after-sales services issues
• Provides timely follow-up and resolution to customer issues via email / messages
• Resolves issues according to policies
• Quickly and efficiently escalates non-routine issues per defined escalations policies
• Educates customers and inquirers on products, services and policies
• Assists customers with procedures, general inquiries
• Assist other departments are needed, such as Marketing, Quality Control and Shipping
• Enter detailed information into the company CRM system for all issues handled

Desired Qualifications

• 1-3 years of Customer Service experience in an e-commerce industry preferred.
• Flexible in a changing environment and accepting of new responsibilities
• Ability to work well under pressure
• Strong analytical skills
• The ability to be resourceful and a creative problem solver
• Bilingual is a plus
• Excellent time management skills; high degree of organization and detail focus
• Proactive personality and self- motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly like Google Suite
• Team player able to develop great relations with co-workers

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Rockville, MD 20852: Relocate before starting work (Required)

Work Location: In person