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Customer Service Specialist
$40k-50k (estimate)
Full Time | Business Services 2 Months Ago
Save

d.e. Foxx & Associates is Hiring a Customer Service Specialist Near Cincinnati, OH

Versatex a division of d.e. Foxx & Associates, is seeking an experienced Customer Service Specialist.
Position Summary:
The Customer Service Representative (CSR) performs the critical support and administrative functions needed to ensure the Customer Support Teams functions efficiently.
Time management is an essential part of the Customer Service Representative role. The CSR will work with clients, vendors, and internal departments to ensure requests move through the portal accurately and timely.
CSR Key Responsibilities:
 Process and manage daily requests and queries from end users and vendors regarding purchase orders, invoices, and other related issues.
 Responsible for transaction timeliness, accuracy, and completeness
 Provides Customer Support and training to end users
 Maintain compliance with service level agreements and key performance indicators.
 Work cross-functionally to ensure the accuracy and integrity of the data held in the P2P system.
 Resolve service problems, determining the cause of the problem and the best solution to solve the problem; expediting correction and following up to ensure timely resolution.
 Provides timely feedback to leadership regarding system issues and/or customer concerns.
 Accurate and timely (daily/weekly/monthly) delivery of client reports.
 Serve as a professional representative of Versatex to ensure best in class service.
The CSR will be responsible for all other duties as assigned.
Experience & other Role Requirements:
 Ability to communicate effectively and clearly verbally and in writing.
 Ability to interact and communicate with all levels of staff and management
 Strong organizational and analytical skills with the ability to multi-task effectively and efficiently
 1-3 years’ working with a computer software package (excluding Office Tools) examples: ERP, work order system, issue tracker, call center software; etc.
 Working knowledge and experience supporting multiple large clients using a combination of software solutions
 Work effectively and strategically with minimal direction.
 Ability to work effectively with cross-functional departments
 Ability to establish positive and strong working relationships with both internal and external customers
All Other duties as assigned to ensure successful operation of the program.
About Versatex, a division of d.e. Foxx & Associates
Our brand, Versatex, provides comprehensive procurement and supplier management solutions. We focus on managing suppliers that support the Consumer Products, Food & Beverage, and Health & Science industries. We deliver savings, compliance, and enhanced service. Savings and optimization are achieved through a combination of enhanced supplier relationships, spend consolidation and request management. Our approach includes tools and process to drive standardization and controls to identify and address transactions that are consistent with your policies. We bring the "best-fit" technology for your situation. We have experience working with the leading vendor management, sourcing, and transaction management tools.
Cincinnati-based d.e. Foxx & Associates offers a unique set of service-focused solutions through our diverse family of companies: XLC Services, Versatex, and FX Facility Group. Established in 1983, d.e. Foxx & Associates, Inc. supports its brands through finance/accounting, human resources, IT, legal, and marketing. This allows each brand to focus on their core operations and ultimately deliver exceptional value to our clients. With up to 1,700 employees, we are constantly growing our client base, and are available to serve clients in every state in the U.S.A. We provide services in the following areas: facility maintenance and construction management, MRO management, manufacturing, and distribution support.
We are a diverse team of passionate, high performers who are energized by both opportunities and challenges. We are committed to Improving All We Touch.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-50k (estimate)

POST DATE

03/17/2024

EXPIRATION DATE

05/15/2024

WEBSITE

defoxx.com

HEADQUARTERS

CINCINNATI, OH

SIZE

1,000 - 3,000

FOUNDED

1983

CEO

DAVID E FOXX

REVENUE

$50M - $200M

INDUSTRY

Business Services

Related Companies
About d.e. Foxx & Associates

Established in 1983, d.e. Foxx & Associates is a group of companies serving Fortune 1000 clients across several industries, managing operations with over 2,000 employees across the U.S. Each of our companies provides efficiency-driven cost savings, ensuring short-and long-term ROI for our clients through proven supply chain management solutions, continuous process improvement, and exceptional execution. The d.e. Foxx & Associates group of companies (FX Facility Group, XLC Services, and Versatex) provides service-focused solutions including: facility services, construction management, custom pa...ckaging, warehousing, category spend, and vendor management. Headquartered in Cincinnati, OH, d.e. Foxx & Associates supports its brands through finance/ accounting, human resources, IT, legal, and marketing. This allows each brand to focus on their core operations and ultimately deliver exceptional value to our clients. More
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The job skills required for Customer Service Specialist include Customer Service, CSR, Call Center, Customer Support, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

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Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

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Communicate as efficiently as possible.

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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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