35 Customer Service Representative Jobs in Carson, CA
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Customs Goods LLC is Hiring a Customer Service Representative Near Carson, CA
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for supporting the operation, including, but not limited to the following activities: Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records.
- Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day-to-day business or whatever the inquiry that may arise by either customer or staff.
- Active participation in maintaining the data integrity of account information stored in the Company internal systems.
- Responsible for providing the departmental support functions on Client as assigned.
- Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
- Must be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management.
- Ensuring accurate order entry and release of same information to staff as needed. Answer customer billing questions.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
- Assist in accurately tracking Client activities and complete daily spreadsheets.
- Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same.
- Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
- Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL’s, packing lists and barcode labels to route materials
- Must be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management.
- Other duties as assigned
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- High school diploma or GED and two years’ related experience.
- Experience in distribution/fulfillment environment is preferred.
- Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
- Have excellent oral and written communication skills
- Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing.
- Must be able to be professional at all time and flexible with changing situations.
Job Summary
Full Time
$41k-52k (estimate)
03/15/2024
04/23/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Billing, Microsoft Office, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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