JOB SUMMARY

This is a key entry level position in our Carson office. The Customer Service Representative will be responsible for the daily management of ocean import customer service activities focusing on container availability status at the terminals, scheduling, and coordinating deliveries to local warehouses. We focus on insuring specific levels of service to all clients being served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive and validate that all necessary information regarding container Delivery Orders have been provided by customer.
• Perform data entry or system upload into our transportation management system. Experience with Trinium is a plus.
• Scan all pertinent documents into TMS system indexing to appropriate entry
• Determines weights and measurements in order to identify proper equipment needed to transport freight legally.
• Trace and Track containers on terminal websites to insure extraction prior to last free day.
• Troubleshoot problems at terminals and communicate with customer to ensure timely extraction of units.
• Identify and process hazardous loads, assuring that all appropriate documents needed to conduct the move is given to dispatch
• Identify OG loads and determine weather Permits, Special Equipment, or Pilot cars would be needed and coordinate appropriately
• Coordinate with dispatchers, terminal personnel and customers on scheduling activities in the allowed free days at the terminals.
• Provide daily status updates to customers and team members.

REQUIREMENTS

• High School Diploma – some post-high school preferred
• Bilingual English/Spanish preferred
• A desire to grow and learn
• Good oral and written communication
• Ability to multi-task and prioritize
• Strong computer skills and quick study on new software
• Basic math skills
• Logistics industry experience preferred

DESIREABLE QUALITIES

• Customer service skills and friendly demeanor
• Professional and responsible
• Punctual with good attendance
• Cooperative attitude and willing to work as part of a team
• Problem solving and analytical skills

Quik Pick Express, LLC offers competitive compensation and a comprehensive benefits package to all full time employees.

If you are interested, please download our employment application , complete and forward with a copy of your resume to hr@quikpickexpress.com. Should your qualifications match the job description, our recruiting team will contact you and schedule an interview with our hiring manager(s).