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Customer Experience Data Analyst Manager
Cru Orlando, FL
$81k-105k (estimate)
Full Time | Consumer Services 3 Months Ago
Save

Cru is Hiring a Customer Experience Data Analyst Manager Near Orlando, FL

Job Description:

Pay: $83,000

Full Time. Location: Orlando, Hybrid

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!

Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn’t just something apart from who you are it’s an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.

The specific assignment for this position will be to be responsible for the overall data analytics to enhance and improve customer experience. Build analytics and data science capabilities for certain experiences by the evolution of underlying data model, dashboard design and development, predictive model development and doing deep dives to help inform the key decisions. The position is focused on providing well-conceived, accurate and impactful information to assist management in making decisions to improve performance.

The Kind of Work You’ll be Doing:

  • Provide leadership to the team as a spokesperson, coach, change agent and direction-setter.
  • Develop and foster spiritual growth in oneself and the team.
  • Help establish and track clear expectations, objectives and measures for the team.
  • Nurture a feedback-rich culture to develop individual team members and to foster healthy relationships inside and outside the team.
  • Use sound leadership practices such as: strategic planning, project management, cost containment, cost benefit, quality assurance and staff productivity.
  • Model personal spiritual discipline and vulnerability, while continually developing a safe environment where individuals can grow in their own personal spiritual walks.
  • Develop high-level summaries of analytics and findings in clear and concise terms. Specific areas of analysis include experiences and financial analysis, forecasting, market segmentation, predictive modeling, trend analysis, variance analysis and explanation and timely performance reporting.
  • Analyze data as it relates to audiences through CRM, Web, Social Salesforce and other data sources.
  • Structure, direct and perform detailed data collection and analysis of marketing operations, performance metrics, costs and constituent segmentation to enable growth and efficiency.
  • Collaborate and offer strategic input regarding audience experiences. Perform analysis underpinning key strategic and tactical initiatives.
  • Manage and maintain predictive models and constituent segmentation schemas.
  • Drive the process of institutional intelligence from problem/opportunity to data to information to knowledge
  • Quantify system-wide tangible and intangible benefits related to loyalty metrics and lifetime value of marketing driven activities.
  • Translate analyses into high-level, executive presentations with emphasis on delivery of meaningful information and comparisons providing insight into drivers of decisions.
Experience and Skills:
  • Bachelor’s degree
  • 5-7 years of experience in data visualization tools, Salesforce Marketing Cloud and SQL; related technologies such as data modeling, analytics, and predictive concepts; or equivalent combination of education and experience
Job Benefits:

We offer a comprehensive benefits package.
From: Cru

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$81k-105k (estimate)

POST DATE

01/26/2024

EXPIRATION DATE

05/23/2024

WEBSITE

cru.org

HEADQUARTERS

ARLINGTON, TX

SIZE

7,500 - 15,000

FOUNDED

1951

TYPE

NGO/NPO/NFP/Organization/Association

REVENUE

$500M - $1B

INDUSTRY

Consumer Services

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About Cru

Cru provides religious community services.

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