Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Collaborates with cross-functional teams to deliver and support end-to-end custo ...mer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.More Show Less
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Requisition ID. 92018. At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. Position Specific Description. Data-driven professional...
Energize your future by joining our team at Northern Virginia Electric Cooperative (NOVEC). NOVEC's mission is to create value for its members, employees and communities by providing safe, reliable electricity and quality products at competitive prices. NOVEC is a locally owned electric distribution system headquartered in Manassas, VA. NOVEC provides reliable electric service to more than 180,000 homes and businesses in Clarke, Fairfax, Fauquier...
OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across industries such as Telecommunications, Financial Services, Healthcare, Retail, and Software, helping them understand their customers, generate actionable insights, and improve business performance. About the Role. W...
Do you want to be part of an organization on the cutting edge of technology. We’re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, yo...
Location. Scottsdale, AZ Hybrid. Schedule. Monday–Friday, 9:00 AM –5:00 PM (optional lunch = 8:00AM - 5:00PM). Type. Full-Time. Pay. Competitive, based on experience. About the Role. We’re a small, energetic team that loves what we do — helping customers, collaborating, and keeping things moving in a growing startup. If you’re someone who thrives in a fast-paced environment and brings good vibes to work every day, this role’s for you. You’ll be t...
Do you want to be part of an organization on the cutting edge of technology. We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, yo...
Job Type. Exempt. Duration of role. Permanent. Number of Position. 1. Report to. Senior Director of Customer Experience. Location. Columbia. About Us. At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raise...
Company Description. TalentSky is a next-generation talent platform that connects people to employers in exciting new ways. We believe both share a common vision for the future - a system that is fair, transparent and engaging. Enterprises assess and discover relevant talent, while individuals develop skills that are in high demand. TalentSky, built on a foundation of privacy by design, puts individuals in full control of their professional stori...
Does working as part of a close-knit, friendly team inspire you. Do you find enjoyment in helping customers with their needs over the phone. . Come Join ReSource Pro. . Your Role. ReSource Pro Compliance, is looking for an organized, team-oriented. Customer Experience Analyst. to join our customer service team (surplus lines). in Groesbeck, TX. This role provides front-line customer service support to ReSource Pro Compliance customers by. process...
