40 Customer Support Associate Jobs in Plano, TX
Crown Connect is Hiring a Customer Support Associate Near Plano, TX
Responsibilities:
- Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our clients products/services, and offering assistance to ensure their needs are met
- Facilitate sales presentations to customers with the goal of enrolling them in our clients available services
- Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
- Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
- Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
- Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs
- Previous experience in customer support, client management, or a related field is preferred
- Exceptional interpersonal and communication skills, both written and verbal
- Strong problem-solving abilities with a customer-centric approach
- Proficiency in using CRM software and other relevant tools
- Detail-oriented with excellent organizational skills
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Empathetic and patient demeanor when dealing with client inquiries and concerns
- High school diploma or equivalent; Bachelor's degree preferred
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Job Summary
Full Time
$50k-65k (estimate)
05/23/2024
07/18/2024
crownconnect.com
San Bernardino, CA
25 - 50
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The job skills required for Customer Support Associate include Problem Solving, Products and Services, Communication Skills, Customer Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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