As an Application Support professional, in our Consumer and Community Banking team, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you’ll oversee application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary, and staffing issues. You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

Job responsibilities: 

• Demonstrate creativity, innovation and high performance. Performance and Interoperability Requirements. Ability to multi-task /change focus quickly. Logging, monitoring, intelligent alerting, self-healing
• High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering. Service and Operational Level Agreements. Application Knowledge Support Artifacts, etc.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Ensures information controls, back-up and recovery strategies are in place across all environments
• Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
• Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing. Develop and maintain relationships with technical staff, end users and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Required qualifications, capabilities, and skills:

• BS/BA degree or equivalent experience 
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software. Java Application Support Experience
• Proficiency in one or more general purpose programming (Java, Python, .Net, C , etc.)
• Understanding of risk controls and compliance to departmental and company-wide standards
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Splunk and Scripting – (Automation – using Python, Shell)

Preferred Qualifications, Skills, and Capabilities: 

• Java Application Support Experience
• Splunk and Scripting – (Automation – using Python, Shell)