It Support Associate II Jobs

The IT Support Associate II follows internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks. Supports overall information systems planning, implementation, and administration in a variety of IT functional areas. Being an IT Support Associate II installs and configures software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices. Provides support to end-users, assisting with software and hardware malfunctions, setting up n ... ew equipment, and documenting and escalating issues as necessary. In addition, IT Support Associate II routinely tests and monitors IT system performance to ensure system security and reliability. Requires a bachelor's degree. Typically reports to a supervisor. Being an IT Support Associate II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as an IT Support Associate II typically requires 1-3 years of related experience. More
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