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JOB TITLE:IT Support Associate
DEPARTMENT: IT
REPORTS TO: VP IT Infrastructure & Operations
LOCATION: Plano, TX DFW02
SUMMARY:
The IT Support Associate will support IT business and enterprise operations teams in multiple US time zones. The IT Support Associate will apply internal customer service skills, technical knowledge, expertise, and technical troubleshooting skills to support the IT business practice and its internal customers.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
COMPETENCIES:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Aligned Data Centers is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Full Time
$51k-64k (estimate)
03/15/2024
07/04/2024
alignedenergy.com
PLANO, TX
50 - 100
2013
Private
ANDREW SCHAAP
$10M - $50M
Aligned Energy is a data center operator that provides managed infrastructure, disaster recovery planning and colocation services for businesses.
The job skills required for IT Support Associate include Troubleshooting, Customer Service, IT Support, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Associate positions, which can be used as a reference in future career path planning. As an IT Support Associate, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Associate. You can explore the career advancement for an IT Support Associate below and select your interested title to get hiring information.
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Quotes from people on IT Support Associate job description and responsibilities
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Career tips from people on IT Support Associate jobs
Have a clear escalation pathway.
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Listen, understand and take action.
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Requires associate degree and experience as a technical support.
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