This role is in the organization to expertly grow client relationships and act as a trusted advisor to deliver excellent digital experiences.The core expectation of this role is to provide strategic direction to clients and operational direction and motivation to internal, multidisciplinary teams.Career Development is typically provided by the VP, Client Partner [or above] but can be modified to suit an account and/or office location. This role provides career development to emerging talent.Nature of this role of role is that of a leader.Skills DevelopedAbility toreact quickly, assess, and implement solutionsformulate and drive long-term strategic account plans, strategies, and roadmapsmotivate hybrid teamsprovide solutions in ambiguity identify customer or category insights/areas of growthanticipate where new project work fits in the context of the overall client businessre-prioritize as neededsynthesize complexity into a more focused, easy to comprehend framework through storytellingformulate and drive long-term strategic account plans, strategies, and roadmapsExcellent understanding of the agency and disciplinesAccount ManagementExcellent understanding of the flow and program of work for an account or portion of larger accountAbility toactively monitor client revenue - take action with this information as key input for forecasts, roadmaps, and organic growth opportunityown client relationship and all aspects of financial reporting and operationsdevelop proactive plans to maximize the client relationship, generate and maintain total program roadmap for clients businessdeliver monthly account updates to global executive team, contribute to agency account planning processensure the work is integrated into the client roadmap and that resourcing is lined up to revenue, casting is accurate and there is visibility on any potential pipelinefind organic growth opportunities, understand the clients project roadmap, and manage pipeline accordinglydeliver best-in-class portfolio work, push the bar for highest standards possiblenavigate difficult client conversationsbuild relationships with senior level clients, with discipline account leads,external parties/third-parties, and inter-agency teamsExcellent understanding of industry structure, trends, initiatives, and issuesNotable Soft SkillsFlawless expertise in presentation developmentStrong negotiation skillsExcellent organizational skillsPatience, tact, and good judgmentOutstanding attention to detailEmpathetic leaderCourse-correctionHelps drive CM cultureHard SkillsExpert knowledge in account management in an internet marketing or advertising online mediaExpert competency working with complex projects, client relations,Be able to show subject matter expertise in some of the following areas: CRM, content management, analytics, digital marketing, eCommerce, campaign or social strategies or tactics, and media platformsDeep understanding of CMs capabilities and disciplines, know when to leverage each to achieve ideal outcomes for the clientAbility to provide financial forecasting, revenue reporting, initiation and maintenance of pipelineExpert in operations with the ability to speak fluently related to scope, scheduling,resourcing, and budget management, while building strong partnerships with PM counterpartsActivities PerformedBe the clients strategic advisor inside the agencyFosterrelationships with clients to ensure the effective delivery of projectsrelationships with other Account Directors and multi-disciplinary teamsa sense of belonging and community in the team and disciplineLead internal teams and client teamsManage finances of account revenue and profitabilityDevelop and deliver organic growth within accountsDeliver metrics on the quality of the relationship and the product provided to accountsDefine and implement best practices at the business unit levelContribute to overall growth of the Client Services disciplineProvide career development aligned with CM expectationsThe Talent Team at Critical Mass is focused on ensuring we provide the best training,mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. Inaneffort to do so, weexpect our teamto work from an office a minimum of4days a week. The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and teamrelationships.Increase employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.#J-18808-Ljbffr

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