Position Title: Clinical Supervisor

Reports to: Director of Clinical Services

Type: Full-Time, Non-Exempt. All shifts.

Pay rate: $40-$42/hour, $4/hr GY Shift Differential

Location: Onsite in Seattle, WA

Union Representation: Non-Union Role

We are looking for a Clinical Supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporates the principles of recovery into training of staff.

It is important that the Supervisor has excellent communication and training skills. This position would work closely with the Clinical Director of Crisis Services.

Schedule:

• Swing Shift: Tuesday-Saturday 4pm-12am

Job Duties:

• Provides training in call handling skills and relevant policies and procedures.
• Assists Phone Workers in adhering to staff and volunteer requirements.
• Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed.
• Tracking and response community complaints to engage team in further development.
• Tracking of monthly call and web data as well as staff and volunteer work performance reports.
• Shares in the networking with behavioral health providers statewide.
• Makes hiring decisions for Crisis Line team and sits in on interviews.
• Participates in clinical supervision of staff and completes administrative duties.
• Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health.
• Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs.
• Demonstrates knowledge of phone room protocols and procedures.
• Provides adequate consultation to professionals and non-professionals.
• Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals.
• Ensures follow up calls are being returned in a timely manner.
• Makes appropriate use of Director.
• Participates in PW training and other non-phone room responsibilities as assigned.
• Participates in program meetings and planning.
• Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed.

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

We want to hear from you if you have these qualifications and skills:

• Master’s degree in psychology/counseling or social work or related field required.
• Two years of experience working with individuals in crisis required.
• Two years of experience supervising clinical staff in a mental health setting.
• Ability to qualify for Mental Health Professional designation as defined by WAC 246-341-0200.
• Telephone assessment or help line experience preferred.
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms, and technology systems.
• Experience providing training both in person and virtual preferred.
• Evidence of ability to work effectively with a multi-disciplinary clinical staff in a call center environment.
• Independent or associate licensure in counseling, or social work preferred.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan
• Gym classes

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Type: Full-time

Pay: $40.00 - $42.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

Education:

• Master's (Required)

License/Certification:

• LMHCA (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Seattle, WA 98121 (Required)

Work Location: In person