Summary
The position is located in the Office of the Director, Court Services and Offender Supervision Agency for the District of Columbia. The agency is responsible for providing community supervision for offenders on parole, probation and supervised release in the District of Columbia.
This is not a virtual position; you must live within or be willing to relocate within a commutable distance of the duty location.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Federal employees - Competitive service
  Current or former competitive service federal employees.
• Individuals with disabilities
• Military spouses
• Peace Corps & AmeriCorps Vista
• Veterans

Clarification from the agency
Status Candidates (Merit Promotion and VEOA Eligibles):Applications will be accepted from current and former competitive service Federal employees, and people eligible under special hiring authorities such as the Veterans Employment Opportunity Act (VEOA), Veterans Recruitment Appointment (VRA), Disabilities Program, etc.
Videos
Duties

• Serves the Office of the Director by receiving and screening high-volume calls to the main phone line of the agency, mail deliveries and visitors. Serves as
  the initial internal and external point of contact for visitors in the office.
• Retrieves information by utilizing internal databases to obtain administrative data, program office contacts and program support service data.
• Serves as the central resource person for implementing and maintaining office control systems, such as those for the location, arrangement, access to, and use of office files, and for maintenance, transfer, and disposition of records.
• Provides excellent customer service and technical support to internal and external point of contacts via email, telephone, or Microsoft Teams chat software tools. Performs general administrative office and clerical duties and activities.
• Develops and implements an automated correspondence status and tracking system which quickly locates and reports the status of any given piece of communication.
• Evaluates and advises on procedures for providing office administrative support. Recommends changes in administrative practices and services as the source of information on administrative procedures.
• Provides the manager or supervisor with the necessary information needed to make decisions on the administrative aspects of the organization operations and management.
• Reviews incoming mail and correspondence for the Director's suite. Maintains accurate mail sorting and distribution of confidential packages, accurately tracking documents ensuring timely completion of actions and deadlines.
• Reviews non-technical materials prepared by others for grammar, punctuation, spelling, and clarity of expression. Performs special projects such as assembling reports and publications into finished, and comprehensive documents.
• Performs administrative and clerical support functions, coordinating with subordinate units to implement office procedures throughout the organization.
• Coordinates with individuals inside and outside of the organization to determine the appropriate staff members for handling technical inquiries.
• Creating, designing, or preparing forms, reports, memos, letters, producing charts and graphs, and other documents using word processing, spreadsheets, database, or presentations using computers and related application software.
• Provides excellent customer service and/or technical support (to internal and external customers) via telephone, email, and/or instant messaging or using live chat software tools.

Requirements
Conditions of Employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service, if applicable
• Background security investigation, drug test, and favorable adjudication
• May be required to successfully complete a one year probationary period (unless already completed).
• Time-in-grade requirements must be met within 30 calendar day of the closing date of this announcement
• This is not a virtual or remote position; you must live within or be willing to relocate within a commutable distance of the duty location which is Washington D.C. (District of Columbia).

Qualifications
Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be eligible for the GS-05 position, applicants must have served 52 weeks as a GS-04 or higher in the Federal Service. To be eligible for the GS-06 position, applicants must have served 52 weeks as a GS-05 or higher in the Federal service.
Proficiency Requirement for GS-05 and GS-06 positions: This position requires the ability to type at least 40 words per minute.
Qualifications for the GS-05 Position
To be minimally qualified at the GS-05 entry grade level, applicants must minimally have: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04 or equivalent in other pay scales) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized experience is defined as: Having administrative and clerical experience performing general administrative office and clerical duties and activities to include all the following:

• Customer Service - Greet visitors or callers in an office or business environment and handling their inquiries or direct them to the appropriate persons according to their needs.
• Customer Service - Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Experience providing customer service and/or technical support via telephone, email, and/or instant messaging or using live chat software tools.
• Demonstrative knowledge of customer service best practices.
• Reviewing incoming mail and correspondence for distribution to the appropriate office or individual in an office or business environment.
• Scheduling and confirming appointments for clients, customers, or supervisors.
• Using computers to create, maintain, and enter data or information into a database software program.
• Managing files or records for an office, department, or organization using an electronic filing program or database.
• Creating or preparing forms, reports, memos, letters, spreadsheets, presentations, and other documents using computers and related software for various applications such as Microsoft Word and Excel.
• Proficient in using Microsoft (MS) Office (specifically MS Word, MS PowerPoint, and MS Excel).
• Strong reading comprehension. Understands or comprehends written sentences and paragraphs in work-related documents or instructional materials.

OR
SUBSTITUTION OF EDUCATION FOR GS-05 SPECIALIZED EXPERIENCE :
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level (bachelor's or undergraduate degree) in any field which high school graduation or the equivalent is the normal prerequisite? (Transcripts must be submitted at time of application).
OR
Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. (Transcripts must be submitted at time of application). Combinations of successfully completed post-high school education (more than the first 60 semester hours) and specialized experience.
Qualifications for the GS-06 Position
To be minimally qualified at the GS-06 entry grade level, applicants must minimally have: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05 or equivalent in other pay scales) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized experience is defined as: Having administrative and clerical experience performing general administrative office and clerical duties and activities to include all the following:

• Customer Service - Greet visitors or callers in an office or business environment and handling their inquiries or direct them to the appropriate persons according to their needs.
• Customer Service - Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Experience providing customer service and/or technical support via telephone, email, and/or instant messaging or using live chat software tools.
• Demonstrative knowledge of customer service best practices.
• Reviewing incoming mail and correspondence for distribution to the appropriate office or individual in an office or business environment.
• Maintaining and ordering supplies.
• Scheduling and confirming appointments for clients, customers, or supervisors.
• Maintaining scheduling a work and/or office calendar for upper management or high-level executives.
• Using computers to create, maintain, and enter data or information into a database software program.
• Managing files or records for an office, department, or organization using an electronic filing program or database.
• Creating or preparing forms, reports, memos, letters, spreadsheets, presentations, and other documents using computers and related software for various applications such as Microsoft Word and Excel.
• Proficient in using Microsoft (MS) Office (specifically MS Word, MS PowerPoint, OneNote, and MS Excel).
• Reviewing work done by others to check for correct spelling and grammar, ensuring that organizational or agency format policies are followed, and recommend revisions.
• Conducting research to find needed information or data using sources as the Internet, organizational manuals, statistical data reports, miscellaneous related reports, or other available resources to obtain valid data or information to create research reports or findings.
• Strong reading comprehension. Understands or comprehends written sentences and paragraphs in work-related documents or instructional materials.

Education is not substitutable for specialized experience at the GS-06 grade level.
Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
This announcement will close after 50 applications have been received or at the specified closing date. Whichever comes first.
Veterans Employment Opportunity Act (VEOA) : To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.
If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other applicants for this position. Individuals who have special priority selection rights under the CTAP or ICTAP must be well qualified for the position. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the rating criteria for all factors or the established cutoff score. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Additional information about ICTAP and CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This vacancy announcement may be used to fill future vacancies for identical positions within the next year.
Relocation expenses are not authorized.
Bargaining Unit Status: Eligible (This position is represented by American Federation of Government Employees, Local 0727)
All Federal employees are required to have Federal salary payments directly deposited into a financial institution of their choosing.
Only experience and education obtained by the closing date of this announcement will be considered.
You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.
CSOSA is an Equal Opportunity Employer.
CSOSA uses E-Verify, if you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system.
If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated according to the extent and quality of experience, education, and training. If you meet the basic qualification requirements, your resume, online questionnaire and the documentation you submitted to support your responses will be evaluated against the knowledge, skills, and abilities and the result of the additional assessments required for this position. The assessments measure the critical competencies that are required to successfully perform the job. This evaluation determines which candidates will be referred to the selecting official for consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Clerical
• Computer Skills
• Customer Service (Clerical/Technical)
• Interpersonal Skills
• Oral Communication
• Reading Comprehension
• Research
• Technical Competence
• Written Communication

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  You must submit a complete Application Package which includes:
  -Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).To apply for this position,
  - Your resume' showing work schedule, hours worked per week, dates of employment and duties performed.
  - Other supporting documents:
  - Cover Letter, optional
  - College transcript(s), if qualifying based on education
  - Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
  - DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
  - Noncompetitive appointment authority documentation, if applicable
  - Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
  A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
  - To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  - Follow the prompts to select your resume' and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  - After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
  - You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  - If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact at or to obtain an alternative application.
  Agency contact information
  Dwayne Jenkins
  Phone
  202 220-5449
  Email
  dwayne.jenkins@csosa.gov
  Address
  CSOSA
  800 North Capitol Street NW Suite 700
  Washington DC, DC 20002
  US
  Next steps
  Once you successfully complete the application process, you will receive an acknowledgement e-mail of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of highly qualified applicants will be created and sent to the selecting official, and you will be notified via email if this occurs. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents
You must submit a complete Application Package which includes:
-Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).To apply for this position,
- Your resume' showing work schedule, hours worked per week, dates of employment and duties performed.
- Other supporting documents:
- Cover Letter, optional
- College transcript(s), if qualifying based on education
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume' and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
- If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact at or to obtain an alternative application.
Agency contact information
Dwayne Jenkins
Phone
202 220-5449
Email
dwayne.jenkins@csosa.gov
Address
CSOSA
800 North Capitol Street NW Suite 700
Washington DC, DC 20002
US
Next steps
Once you successfully complete the application process, you will receive an acknowledgement e-mail of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of highly qualified applicants will be created and sent to the selecting official, and you will be notified via email if this occurs. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request