Full Job Description

Come Join our Wonderful Team!!! We are looking to bolster our Team with wonderful individuals just like YOU!!!!

Country Inn and Suites by Radisson, Jacksonville West is looking for Front Desk Agent and Night Auditor to join our team!

Job Summary:

Hotel Front Desk Agent and Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

· You will perform all check-in and check-out tasks

· You will manage online and phone reservations

· You will inform customers about payment methods and verify their credit card data

· You will register guests collecting necessary information (like contact details and exact dates of their stay)

· You will welcome guests upon their arrival and assign rooms

· You will provide information about our hotel, available rooms, rates and amenities

· You will respond to clients’ complaints in a timely and professional manner

· You will liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· You will confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· You will upsell additional facilities and services, when appropriate

· You will maintain updated records of bookings and payments

Skills

· Work experience as a Hotel Front Desk Agent / Hotel Night Auditor

· Understanding of how travel planning / review websites operate, like Expedia, Booking.com, Priceline/Agoda, TripAdvisor, Google Reviews, and Medallia

· Customer service attitude

· Excellent communication and organizational skills

· Choice Advantage Property Management System Experience is a Plus

· Job Type: Part Time and Full Time

Pay: $13.25 - $15.25 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

Job Types: Full-time, Part-time

Pay: $13.25 - $15.25 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)

Work Location: In person