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At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
Are you a multi-tasker looking for an opportunity to work in a fast-paced environment? Do you enjoy talking to people? If so - we want you to join our team today!!!
The Hyatt Place North Charleston, managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests, and assisting with guest solutions.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.
Essential Functions:
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education:
• High School education or equivalent work experience.
• 1 years of experience as a Front Desk Clerk or other customer service position.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• Fun work environment
• This position works indoors.
Full Time
$26k-35k (estimate)
05/21/2023
06/02/2024
The job skills required for Hotel Front Desk include Customer Service, Credit Card, Scheduling, Cash Handling, Problem Solving, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk positions, which can be used as a reference in future career path planning. As a Hotel Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk. You can explore the career advancement for a Hotel Front Desk below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk job description and responsibilities
Hotel Front Desk greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Bangor, ME
They work with management to organize the front desk and ensure that guests have a pleasant stay.
03/04/2022: Provo, UT
Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
05/04/2022: Yakima, WA
They are responsible for the guest registration process and communication of hotel
05/08/2022: Lake Charles, LA
Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
04/18/2022: Louisville, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk jobs
They must have the ability to stand for long periods of time and knowledge of basic computer skills
04/02/2022: Juneau, AK
Being a good Hotel Front Desk must be approachable and attentive wih their guests.
02/21/2022: San Antonio, TX
Hotel Front Desk should be able to promote specific hotel services and offer suggestions.
05/04/2022: Syracuse, NY
Front desk employees need to be able to get along and work with a variety of people.
03/21/2022: New Haven, CT
Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone.
04/05/2022: Killeen, TX
Step 3: View the best colleges and universities for Hotel Front Desk.