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Explore an Exceptional Opportunity at Trident Dental in beautiful Charleston, SC!

Trident Dental is a relationship driven, patient focused dental practice dedicated to providing outstanding customer service, excellent clinical care, efficiency and having fun! We pride ourselves on our collaborative and supportive team environment where professionals can excel, and patients receive the highest quality of care.

We are currently seeking a talented and driven Front Desk Coordinator with strong customer service skills to join our growing Team! The ideal candidate will bring a passion for Dentistry, teamwork and a commitment to professional collaboration and delivering excellent customer service.

The Front Desk Coordinator represents the practice in all facets of patient services, which may include but is not limited to greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.

Essential duties and responsibilities:

• Answer multi-line phones and either direct the caller or handle the caller's needs yourself
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Calls patients the day before reminding them of a scheduled appointments time.
• Registers new patients, provides necessary paperwork(welcome letter,HIPAA documents), and ensures all required documents are completed by the patient.
• Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter the type of treatment planned for the next appointment
• During morning huddles, reports on production results, address problems, issues, or concerns
• Organizes daily charts and provides to clinical staff for review
• Be able to read and balance a ledger and understand co-pay %
• Understanding to HIPAA and OSHA rules and regulations
• Monitors the schedules regularly, adjusts the schedule as necessary and reschedules patients as needed
• Schedules and adjusts patients appointments to maximize patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Uses a computer, fax to transmit information or documents when request.
• Excellent communication and problem-solving skills
• 2 years of experience with dental software and front dental administration
• Ability to handle a fast-paced environment and prioritize tasks based on importance
• Salary will be based on experience.

Knowledge/Skills/Abilities:

• Knowledge of dental software and dental terminology
• Knowledge of appointment coordinator procedures.
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to work cooperatively with the management, staff, and patients
• Ability to prioritize, organize and complete tasks in a timely and independent manner
• Ability to quickly grasp relevant concepts regarding the duties

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Signing bonus

Experience:

• Customer Service: 1 year (Preferred)
• Dental office: 1 year (Preferred)

Ability to Relocate:

• Charleston, SC 29407: Relocate before starting work (Required)

Work Location: In person