NOW HIRING - Customer Service Call Center Specialist - Start date April 8th.

This is an ONSITE role in Wichita, KS paying $13 an hour to include shift differential.

You must be able to be available for an onsite interview tomorrowon Friday March 29th from 12 pm - 5 pm.

Must be flexible to work 1 pm - 9 pm or 3:30 pm - 11 pm.

What We Need
Corpay is currently looking to hire a Call Center Specialist within our Lodging division. This position falls under our Operations line of business and is located in Wichita, KS In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check in support. The Call Center Specialist is also responsible for accurately entering information into our reservation system to assure requests are input correctly to meet client needs. The Call Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the hiring manager and regularly collaborate with team leads.

How We Work

As a Call Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS office.
• Formal, hands-on training (3-week paid training - onsite)

Role Responsibilities

The responsibilities of the role will include:

• Making outbound and taking inbound calls within department KPI goals
• Completing reservations within expected department KPI goals
• Entering reservation details accurately into the system
• Utilizing problem solving skills over the phone to assist hotels and clients with issues
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to notate client needs and issues
• Completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem solving skills
• Excellent written and oral communication skills
• Proficient communication that includes telephone, verbal and written skills.
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to navigate through systems
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Job Type: Full-time

Pay: $13.00 - $13.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Wichita, KS 67226: Relocate before starting work (Required)

Work Location: In person