Description

Job Title: E-Commerce Customer Service Representative

Overview: Corky's BBQ is seeking a customer service representative who will work on our e-commerce platform and assist customers with placing orders, answering questions, and resolving issues. The ideal candidate will have excellent communication skills, attention to detail, and experience working in a fast-paced customer service environment.

Responsibilities:

· Manage incoming customer inquiries via phone, email, and website submissions 

· Assist customers with placing orders, tracking shipments, and resolving any issues that may arise

· Update customer information in the database and ensure accuracy

· Collaborate with other team members to ensure efficient and effective customer service- report customer issues 

· Record customer issues and follow up with next steps 

· Reporting 

· Reships 

· Meet performance targets related to customer satisfaction, order accuracy, and response time

· Stay up-to-date with product information, promotions, and policies to provide accurate information to customers

· Identify opportunities to improve customer experience and suggest solutions to management

· Educate, encourage and incentivize customers to place their own orders on the website 

· All other duties assigned .