Copperwood Communities, headquartered in Gilbert, AZ, is a successful family-owned investor and operator of affordable housing and resort properties in Arizona and Nevada. We have an opening for a qualified full -time front office agent to work at our property Deserts Edge RV Park located at 2398 W Williams Drive Phoenix, AZ 85027.

A day in the life...

As the Deserts Edge RV Park Front Desk Clerk, you will be responsible for managing reservations, greeting our Guests with a great first impression, and meeting their expectations. You will get to know our Guests staying at the Resort and be a resource for them on things to do and experiences to recommend in the area. Assist campers with checking in and checking out promptly. Use reservation software. Perform a variety of office tasks. High level of interpersonal communication skills, self-motivation, and problem-solving ability. The ability to deal with a high volume of personal contacts and resolve conflicts. Must be flexible and able to work weekends.

Requirements:

Lodging hospitality experience required (hotel, RV park, manufactured home park).

Hospitality experience involves a passion for service to the business of making guests, tenants or customers feel welcome.

Ability to handle the guest experience from booking to checkout, fostering positive guest feedback.

Must have a minimum of 3 years’ customer service experience – online, phone, email, and in person. Excellent customer service skills and phone manners. Friendly, outgoing, consistent, good follow through.

Customer service software applications experience. Ability to enter data accurately and check your work.

Microsoft Productivity Software experience is a must – Word, Excel, Outlook.

Prefer- Reservation Software: FireFly

Experience in maintaining customer records and confidentiality.

Some bookkeeping experience preferred.

Opportunity to grow and take on additional responsibilities.

High School graduate or equivalent required, some college coursework preferred and desire to continue learning.

Attributes - Reliable, honest, hard-working, basic math skills, good writing skills, attention to detail, ability to focus on work, proactive problem solver. Positive attitude, strong work ethic.

Experience in a small office setting preferred.

Experience in handling guest bookings and administering park rules and regulations.

Team oriented and committed to continued success of the company.

Valid Driver License and reliable transportation.

Non-smoking environment.

Ability to lift boxes and equipment up to 35 lbs.

Proficiency in written and spoken English.

Full-time, 8-hour shifts, weekends as needed.

Schedule: To Be Determined.

Thank you for your interest in working at Copperwood Communities, an equal opportunity employer. We appreciate your application.

Job Type: Full-time

Pay: $16.50 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• Opportunities for advancement
• Paid sick time
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Phoenix, AZ 85027: Relocate before starting work (Required)

Work Location: In person