Position Summary:

The Patient Service Representative is primary responsible for engaging new and existing patients to our services, scheduling patient assessments and appointments, authorization of insurance benefits and answering and appropriately managing incoming telephone calls. He/she serves as a liaison to the primary care provider and sets high expectations for patients regarding their services, presenting our clinic benefits and understand their information needs. This individual is the first point of contact with our patients and actively contributes to a share goal model within and across Happy Kids Pediatrics to achieve coordinated high-quality care that is patient and family centered.

Responsibilities:

· Greet and check in new and existing patients, collect insurance information, necessary identification and paperwork

· Answer phones; schedule and confirm appointments

· Perform insurance verification, prior authorizations and referrals

· Collect co-pays, deductibles or payment balances

· Maintain an efficient and organized patient flow in and out of the clinic

· Develop a close working relationship with the primary care provider and notify them of scheduling changes, patient arrivals, delays, wait times, and walk-ins

· Ensure patient information, appointment history, referrals, lab follow-up, phone calls, and consultations are carefully and completely documented in the EMR system

· Maintain patience and professionalism, especially when interacting with frustrated or distressed patients, caregivers or family members

· Maintain a clean and professional reception area; clean and sanitize these areas daily

· Adapt to varying workloads and work assignments on a constant basis

· Perform non-clinical tasks and ad-hoc duties as required

· May travel to other clinic locations on an as-needed basis

Required Knowledge, Education & Experience:

· Associate’s degree in a related field of study; or, an equivalent combination of education and /or experience

· Bilingual; able to read , write, and speak Spanish and English proficiently

· CPR certification within 30 days of hire

· Superior verbal and written communication skills, and the ability to function in a caring and empathetic manner with patients and their families

· Demonstrated ability to make sound, independent judgments based on scientific and /or ethical principles and perform assignments with minimal supervision

· Demonstrated ability to handle highly sensitive and confidential information in compliance with Health Insurance Portability and Accountability Act (HIPAA)

Highly Preferred Skills, Abilities & Qualifications:

· Knowledge and familiarity of clinic patient care

· Prior experience with Electronic Medical Records (EMR) systems

· Knowledge and understanding of insurance plans, benefits and coverage, medical terminology, and patient billing

· Proven ability to work successfully under highly stressful conditions and in concentrated, complex and fast paced environment

· Outstanding organization and multi-tasking skills; natural initiative, creativity, adaptably and flexibility

· Able to maintain attendance to support required quality and quantity of work

Physical Requirements:

· Ablet to sit and use computer, including keyboard and visual display terminal for extended periods of time

· Strong manual dexterity for the use of common office equipment such as copiers, scanners and fax machines

· Moderate physical effort and ability to lift items weighing up to 20 pounds; some bending stretching and /or stooping

· Able to stand, walk, and assist patients up to 10 hours per day

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person