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Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction.
Essential Responsibilities:
1. Greet, register, and assign rooms to guests of hotel.
2. Verify customers' credit, and establish how the customer will pay for the accommodation.
3. Keep records of room availability and guests' accounts using computerized property management systems.
4. Compute bills, collect payments, and make change for guests.
5. Perform simple bookkeeping activities, such as balancing cash accounts.
6. Issue room keys and escort instructions to bellmen.
7. Review accounts and charges with guests during the check out process.
8. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
9. Transmit and receive messages, using telephones or telephone switchboards.
10. Contact housekeeping or maintenance staff when guests report problems.
11. Make and confirm reservations.
12. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
13. Record guest comments or complaints, referring customers to managers as necessary.
14. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
15. Answer all incoming phones in three or less rings.
16. Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s controller and Front Office Manager.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time
$27k-35k (estimate)
07/22/2023
04/30/2024
The job skills required for Front Desk Agent include Guest Service, Front Office, Housekeeping, Planning, Property Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.