36 Desktop Support Jobs in Madison, WI
COOLSOFT is Hiring a Desktop Support Near Madison, WI
IT-relatedKey Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Set up equipment and install new and upgraded hardware and software.
- Assist users with problems or questions relating to computer hardware and software. Troubleshoot software/hardware issues to find root cause of the problem.
- Prepare/Update training materials and documentation for departmental and internal MIS systems. Conduct training of computer users regarding the operation of computer hardware and software.
- Maintains records of the County computer/software inventory.
- Assist in testing of new hardware and software products and enhancements.
- Maintain a reasonable level of knowledge of all County systems.
- Demonstrated reliability in attendance and flexibility to work hours.
- Maintain regular and predictable attendance, work overtime/extra hours as required.
Education/Certifications/Experience Requirements
- Actively working towards an Associate or Bachelor's degree in an IT-related field.
- Must be 18 years old.
Required or Preferred Skills
- Ability to operate a variety of office equipment including personal computer, printer, copier, calculator, telephone, etc.
- Ability to lift, carry, push, pull, or otherwise move up to 25 pounds regularly and up to 50 pounds occasionally, understanding and utilizing proper body mechanics.
- Ability to use tools and other equipment required for computer hardware installation, including screwdriver, pliers, etc.
- Ability to access all locations where computer equipment is located (inside squad cars, wiring closets, etc.).
- Language Ability and Interpersonal Communication
- Ability to comprehend and interpret a variety of documents including computer documents and graphics, log sheets, inventory reports, product literature, hardware and software manuals, trade publications, and general correspondence.
- Ability to analyze and design information flow
- Ability to analyze software/hardware and make recommendations
- Ability to understand and interpret departmental user needs.
- Ability to document/communicate technical information to non-IT people.
- Ability to problem solve issues between department and IT and to resolve conflicts.
- Ability to prepare a variety of documents including equipment placement and requirement reports, hardware/software documentation, and general correspondence.
- Ability to use and interpret computer related terminology.
- Ability to maintain confidentiality.
- Ability to work semi-independently making sound decisions using good judgment.
- Ability to communicate effectively with County department personnel, computer users, consultants, sales representatives, outside agencies, and the general public verbally and in writing.
Job Types: Full-time, Contract
Pay: $20.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Summary
Contractor | Full Time
$48k-59k (estimate)
11/23/2023
08/10/2024
coolsofttech.com
Louisville, KY
200 - 500
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The job skills required for Desktop Support include Troubleshooting, Help Desk, IT Support, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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