Skillsets required:

• Desktop Support: Technical assistance provided to computer users. Resolving trouble tickets, managing incidents, and documenting solutions.
• Azure: A cloud computing platform that offers a range of services for computing, storage, and networking.
• SharePoint: A web-based collaboration and document management platform.
• PowerShell: Familiarity with scripting tools like PowerShell is important for managing and organizing customer data.
• Operating Systems: Ability to work with various operating systems like Windows XP, Linux, and cloud computing platforms like Amazon Web Services.
• Database Management: Experience with database management for crucial data conversion and database migration.
• Software Development: Experience with software development for software customization or reengineering to fit the new environment.
• Cloud Computing: Knowledge of cloud computing or AI technologies is beneficial.
• Project Management Skills: Experience with effective resource management, risk identification and management, and progress monitoring.
• Along with soft skills like excellent customer service, teamwork, ability to manage and prioritize multiple tasks simultaneously, critical thinking, and strong problem-solving skills.

PC Migration:

• Preparation and Assessment:
• Collaborate with HCL department heads or project managers to understand the scope of the migration.
• Assess the existing hardware, software, and network infrastructure.
• Identify potential challenges (e.g., legacy applications, compatibility issues).
• Planning and Documentation:
• Create a detailed project plan that outlines tasks, timelines, and responsibilities.
• Document the current state of each PC (hardware specifications, installed software, user profiles).
• Determine the migration strategy (in-place upgrade, clean install, or data migration).
• Communication and User Training:
• Inform end-users about the upcoming migration.
• Schedule training sessions to familiarize users with the new system (if required by the client and as per client instructions)*
• Address any concerns or questions from users.
• Data Backup and Migration:
• Back up user data (documents, settings, profiles) to a secure location.
• Migrate user profiles, applications, and data to the target PCs.
• Test the migration process on a small scale before rolling it out widely.
• Software Installation and Configuration:
• Install the necessary operating system and software on the target PCs.
• Configure network settings, printers, and other peripherals.
• Ensure proper licensing for all software.
• Testing and Quality Assurance:
• Verify that all applications work as expected on the new PCs.
• Test network connectivity, security settings, and user access.
• Address any issues promptly.
• Deployment and Post-Migration Support:
• Deploy the new PCs to end-users.
• Provide on-site or remote support during the transition.
• Assist users with any post-migration issues (missing files, application settings, etc.).
• Documentation and Lessons Learned:
• Update documentation to reflect the changes (new system configurations, troubleshooting steps).
• Conduct a post-mortem meeting to discuss what went well and areas for improvement.

Job Types: Contract, Temporary

Pay: $23.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a recent BGV (back ground check) and Drug Test ?
• Are you willing to under take a BGV/DT testing

Education:

• Associate (Required)

Experience:

• Active Directory: 2 years (Required)
• iOS: 1 year (Required)
• Customer support: 2 years (Required)
• Windows: 2 years (Required)
• Technical support: 2 years (Required)
• Desktop support: 2 years (Required)
• ServiceNow: 2 years (Required)

License/Certification:

• CompTIA A (Required)

Ability to Relocate:

• Madison, WI 53718: Relocate before starting work (Required)

Work Location: In person