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Job Description
Job Description
Our client, a leading retirement and college savings third party administrator, is in search on multiple Call Center Customer Service Representatives to join their team for a DIRECT HIRE and REMOTE opportunity!
Location : FULLY remote in the US, must have STRONG at home Wi-Fi / Internet connection, secure work space, and zero distractions
Schedule : Must be open to working EST time zone
Job Description
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams.
Service center teams are accountable for servicing 529 Educational Savings accounts, Qualified Plan Retirement accounts, and Individual Retirement Program accounts.
Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.
They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests, provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes.
The associate provides excellent customer service through phone calls, emails and / or online chat and supports efficient administration of plans and department practices.
Attendance is REQUIRED for all of training. NO time off allowed, any time off in the first 90 days will result in termination / end of employment.
Below functions are across all roles.
Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports;
or (b) administer payments based on plan information and documentation, in a timely manner.
Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives.
Proactively engage participants, anticipate their needs, offer assistance and solutions.
Responsible for protecting, securing, and proper handling of all confidential data held by company to ensure against unauthorized access, improper transmission, and / or unapproved disclosure of information that could result in harm to the company or our clients.
Required Education and Experience
Company Description
Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions.
Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office.
Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training.
The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations.
Our testimonials on our website tell the story from our clients and candidates check them out!
Company Description
Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions.
Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office.
Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training.
The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations.
Our testimonials on our website tell the story from our clients and candidates check them out!
Full Time
Business Services
$34k-43k (estimate)
03/04/2024
03/27/2024
contemporarystaffing.com
NEW CASTLE, DE
200 - 500
1994
Private
KIETH PIERSON
$50M - $200M
Business Services
CSS is an employment agency that offers customized skill assessment, requisition and workforce management solutions.
The job skills required for REMOTE* Call Center Representative (Direct Hire) include Customer Service, Call Center, Microsoft Office, Listening, Managed Services, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a REMOTE* Call Center Representative (Direct Hire). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by REMOTE* Call Center Representative (Direct Hire). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for REMOTE* Call Center Representative (Direct Hire) positions, which can be used as a reference in future career path planning. As a REMOTE* Call Center Representative (Direct Hire), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary REMOTE* Call Center Representative (Direct Hire). You can explore the career advancement for a REMOTE* Call Center Representative (Direct Hire) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.