As a national, private, post-secondary education and training company operating across several states, disciplines, and modalities, Ancora Education (“Ancora”) is first and foremost a reflection of its people and core values. Armed with an unwavering commitment to integrity, customer service, innovation, and growth, we support students on their life-changing journey of development and career advancement.

Position Overview

The Centralized Financial Services Officer- Call Center assists the Packaging Department in the collection of documentation for financial aid via inbound calls in a call center environment. Reporting into the Director of Centralized Financial Services, the Centralized Financial Services Officer is responsible for providing excellent customer support while assisting students in completing required documents and/or answering any questions students may be calling in regarding their financial aid account.

Duties & Responsibilities

● Responds to student requests and inquiries regarding their funding via inbound calls

● Assist students in the completion of their financial documents (i.e. FAFSA, Master Promissory Note, Entrance Counseling, verification docs, etc.) over the phone.

● Ensure student's understanding of the responsibilities and obligations tied to Student Loan Repayment.

● Review the cost of attendance and tentative financial aid awards with the student; this process includes reviewing monthly payment arrangements if applicable.

● Contacts students with outstanding missing documents

● Provides Impeccable Customer Service to all students

Skills

● Minimum: ⁻ High School Diploma or equivalent & 1-year experience in accounting, banking, customer service

● Customer service oriented

● Proficiency in Microsoft Office/Google Suite programs

● Critical thinker with effective problem-solving skills

● Superior verbal and written English language skills; ability to communicate effectively with a variety of audiences

● Attention to detail

● Ability to process multiple types of information and make judgments about moving from one task to another based on priority/importance

● Superior verbal and written communication skills

● Knowledge of database programs (CampusVue preferred)

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S. 

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal-opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to an individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.