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Customer Service Lead – Salt Lake City Airport
Conrac Solutions is seeking a full-time Customer Service Lead for the Salt Lake City Airport’s Consolidated Rental Car Facility. We manage consolidated rental car facilities at airports across the country and are seeking your help to ensure our customers receive excellent customer service. Visit www.conracsolutions.com to view more about our work. EXCELLENT PAY AND BENEFITS!
As our Customer Service Lead, you will be responsible for providing the building tenants with a local point of contact for any immediate concerns. Frequent contact with general managers, supervisors, and staff helps build confidence in the relationship.
Duties:
· Serve as point of contact for Facility and communicate key items to department managers.
· Respond appropriately to urgent, emergency, or after-hour issues as they arise. This may include restoring power, shutting off water, or other initial response tasks to prevent injury or damage.
· Maintain emergency service provider relationships with local police, fire, and EMS.
· Lead operations and maintenance team of employees and vendors under direction from department managers.
· Coordinate with site employees to cover various areas of responsibility.
· Under general direction from department managers oversee all essential services including fueling, car wash operation, security, maintenance, cleaning, waste disposal and recycling.
· Maintain good working relationships with our partners onsite. Rental car company managers, supervisors and staff, service providers, busing staff, and airport personnel are all connected to our operations and it is important to treat them with respect.
· Review traveler flow, safety, luggage handling, and wheelchair accommodations.
· Work with department directors to update emergency response plans.
Qualifications:
· Associate degree preferred. May be substituted with High School Diploma and 3 years of experience in a similar facility support role.
· Must be able to work for extended periods without direct supervision.
· Substantial experience with customer service.
· Familiarity with facility management and basic maintenance terms.
· Strong communication skills with an emphasis on listening and asking appropriate questions.
· Excellent attention to detail when recording notes.
· Strength in Microsoft Office. Strong typing skills are also required.
· Professional in appearance and character.
· Able to work well in a collaborative environment.
Physical Requirements:
· Ability to travel via plane and car for extended times.
· Frequent standing, ladder use, walking, and sitting.
· Frequent lifting and carrying up to 25 pounds.
· Occasional lifting and carrying up to 50 pounds.
· Frequent requirement to bend, stoop, crouch, lift materials overhead.
· Must be able to work at computer or desk area for extended periods of time.
· Must be able to use a computer.
Conrac Solutions offers a competitive total compensation package including:
· Medical
· Dental
· Vision
· Generous PTO plan
· 401(k)
Equal Opportunity Employer
Job Type: Full-time
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$53k-69k (estimate)
04/05/2024
05/14/2024
conracsolutions.com
ANCHORAGE, AK
25 - 50
2013
DESIREE PFEFFER
<$5M
The Conrac Solutions family of companies: CS Capital, CS Project Delivery and CS Operators, offer tailored services to meet the specific and unique needs of consolidated rent-a-car facilities by providing expertise in every aspect of consolidated rent-a-car facilities: Pre-development Project financing Design-build construction and project management Activation Operations Project consulting Lease administration Asset management As more than a parking garage, the consolidated rent-a-car (ConRAC) facility includes many complex, specialized functions. These buildings combine equipment req...uired for multi-level, shared fueling stations and car washes, in addition to accommodating passengers and the traveling public, concessioners and multi-modal transportation accessibility. Because of our unique understanding, we are able to find solutions that work for both the rental car industry and the sponsoring airport. These common-ground solutions, can lead to long-term cost savings and comprehensive operational success of any consolidated facility. As the only business in our industry to offer a comprehensive strategic approach, our commission is to achieve complete satisfaction of rental car companies and airports. Our success is measured by our ability to see the big picture and proactively develop sustainable solutions to challenges affecting both the rental car industry and airports.
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The job skills required for Customer Service Lead include Customer Service, Life Insurance, Communication Skills, Listening, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.