Company DescriptionMorris Multimedia, Inc, parent company of Morris Newspaper Corporation and Morris Television Network, is one of the largest, privately held media companies in the U.S.Morris Network acquired its first television station in 1979 with the purchase of WMGT- TV, an NBC affiliate in Macon, GA. Today, Morris Network owns and operates sixteen CBS, ABC, NBC, FOX, CW, and My Network affiliated television stations as well as ten other digital affiliated stations which include Bounce, Escape, LAFF, The Justice Network, and Quest TV in Georgia, Kentucky, Mississippi, North Carolina and Tennessee.Headquartered in the historic Oliver Sturges House in Savannah Georgia, Morris Multimedia, Inc. continues to grow and build on its reputation as a leader in community journalism.Job DescriptionThe position reports to the Customer Service Supervisor. This is an entry level hourly position with the primary responsibility of providing telephone support to customers regarding their account activityIn this position, the employee will need to be proficient using several software applications including LoanServ, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly.QualificationsPrimary Responsibilities:Telephone support for customers – counsel customers regarding loan accountsDocument conversations with customers and actions takenProcess customer payments via phoneProcess customer account maintenance requestsReview and note accounts for customer correspondence as requiredMiscellaneous projects as assignedGeneral Requirements:Excellent customer service skillsAbility to remain calm and focused under stressful conditionsExcellent oral and written communications skillsDetail-oriented and ability to multi-taskCapable of working in a team environmentMS Office experienceAble to pass background check and hair-follicle drug screenAdditional InformationAll your information will be kept confidential according to EEO guidelines.