Company Overview:

Do you love it when a customer says "Thanks!" and really means it? Do you love going home at night feeling like you've made a difference? Are you great with people? Are you one of those rare breeds who's also technically savvy? Are you someone who always sees a better way and finds a way to make it happen? If so, keep reading!

We are a small office of great people. We provide network support and data security for small and mid-size companies throughout the area. Our clients depend on us to keep them up and running, productive and safe. We need someone to make sure they're happy! If this is you, we want you on our team.

GENERAL SUMMARY:

The Project manager is responsible for coordinating and maintaining our end client and internal company projects. Ensuring client satisfaction, follow-up and documentation are essential in this position.

Essential Duties and Responsibilities:

The Project manager position is a key contributor in the success of coordinating our client’s projects. This is achieved by planning, coordinating, scheduling and following up on our clients open projects and by constantly monitoring the alerts generated by our tools to resolve incidents and or project issues and delays before our clients are aware.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to work on multiple priorities and/or projects simultaneously.

· Excellent listening and communications skills, both verbal and written.

· Strong customer relationship skills.

· Organized, detail oriented and self-motivated.

· Ability to provide and maintain detailed documentation on each job.

· Strong computer skills and the ability to effectively communicate through e-mail.

· Knowledge of or familiarity with Microsoft systems.

· Ability to remain in contact with the client and supervisor through the completion of the project.

· Problem-solving abilities and ability to meet reasonable deadlines.

· Ability to build positive and collaborative relationships.

· Willingness to develop professionally.

Expected Outcomes:

· Success in the Project Coordinator position will be based on your ability to meet or exceed our client’s expectations and by meeting the project SOW (Scope of Work) put in place for the various projects.

· Quickly respond to customer requests

· Ability to work in a team and communicate effectively

· Escalate service requests as necessary

· Responsible for entering time and expenses as it occurs

· Ensure detailed service tickets are maintained

· This position will be graded on the thoroughness of the information they obtain and the ability to create, define and coordinate the projects as assigned, feedback from the technical support team and the satisfaction of our clients

· Maintaining Standard Operating Procedures as applicable and as they arise

· 100% knowledge of ConnectWise software

Educational/Vocational/Previous Experience Recommendations:

· Project Management Experience is preferred

· Experience in a technical field is preferred

· Experience in meeting customer expectations is preferred

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Profit sharing

Experience level:

• 5 years

Schedule:

• Monday to Friday

Experience:

• Project management: 5 years (Preferred)

Ability to Relocate:

• Foxborough, MA: Relocate before starting work (Required)

Work Location: In person