We’re looking for a Field Service Manager to oversee our industrial service operations for part of our service area. We send technicians into facilities throughout the country to perform preventive maintenance and repairs, and this role involves managing technicians and administrators to ensure smooth operations.

Scope

The primary role is to supervise the field service technician group and their deployment on service projects. The Field Service Manager’s responsibilities will be to supervise and manage the service department personnel and the workload, overtime and overall demand on labor resource planning.

Education & Experience

An engineering or technical management degree is desired, but not required. Candidates must possess a strong analytical, managerial, and technical aptitude and be able to read and interpret blueprints. Strong organizational, interpersonal, and motivational skills are necessary, as is a general knowledge of material handling equipment and electrical system control procedures.

Primary responsibilities

The right candidate will ensure positive project results by establishing priorities, monitoring progress, and resolving problems, working closely with customers to ensure satisfaction. This will involve:

• Processing customer requests and assigning qualified technicians to make repairs
• Generating quotes for service work
• Developing a detailed schedule for each job showing procurement, shipment, installation, etc., as well as all overtime, multi-shift, and weekend work
• Following up with customers after completion to ensure satisfactory work
• Creating monthly budgets
• Creating weekly reports for upper management
• Making sure technicians attend all required safety training and have proper PPE
• Managing and scheduling up to 20 technicians at a time
• Working with customers and internal sales staff to identify new opportunities

Qualifications

• 5 years in field management
• Electrical and mechanical engineering experience (degree not required)
• Strong interpersonal skills in working with customers, field service staff, and sales staff
• Ability to travel 75%

Benefits

We offer a standard benefits package that includes life insurance, medical insurance, and 401(k) with matching. There are also opportunities for performance bonuses and company stock.

Job Type: Full-time

Pay: $80,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Relocate:

• Dallas, TX: Relocate before starting work (Required)

Work Location: In person