We are currently looking to hire a Program Manager, Security Operations (Executive Protection Manager) to join our Corporate team in San Francisco! This position requires working onsite or hybrid, in San Francisco, CA.

JOB DESCRIPTION

Manage complex security operations focused on delivering value to Concentric’s global clients as well as implementing internal programs designed to increase efficiency and deliver results. This position will be responsible for the coordination and operational deployment of security resources to safeguard Concentric’s clients, as well as to maintain an active role in developing new business opportunities. The role will also be expected to find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements. The Program Manager is expected to work directly with clients, internal and external stakeholders, contractors and vendors, and key business partners to deliver best in class security services.

RESPONSIBILITIES

• Provide in-person management of complex security operations or protective details.
• Provide direct billable consultative and/or security services as requested to clients globally
• Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
• Act as the business representative in the local area for client requests and business development efforts
• Oversite and development of the team and respective teams scheduling and timecard duties, as required.
• Day to day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management
• Lead key internal team and organizational initiatives
• Develop and implement internal policies, procedures, processes and escalation protocols specific to the delivery of protective operations globally 
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables 
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding identified risks to personnel, property, or reputation 
• Identify gaps in processes and resources, develop methodologies to address these gaps as part of the larger Concentric strategy 
• Oversee quality control and training as needed for Concentric employees, embedded staff and contracted security assets 
• Design, develop, and draft proposals including budgets as needed

REQUIRED QUALIFICATIONS:

• Bachelor's degree or equivalent industry experience
• At least 10 years of experience in the protective security industry, including executive protection and security. driving law enforcement, or in similar government service. 
• Experience developing and delivering protective protocols and measures at the organizational level
• Experience working with contract staff and employees to provide comprehensive protective services
• Experience partnering with a cross functional team to deliver protective services. 
• Exceptional communication and interpersonal skills
• Proven ability to transfer knowledge and inspire a growth mindset
• This position requires up to 25% travel

PREFERRED QUALIFICATIONS

• Experience working with high-net-worth family or corporate protective details
• Experience in corporate security, military or law enforcement
• Experience working in overseas environments

COMPENSATION & BENEFITS

• 100% Employer paid medical, dental, and vision benefits
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA 
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 paid holidays 
• Paid leave (vacation, sick, parental, volunteer) 
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• National discount employee program
• Employee Assistance Program for personal needs
• Access to Learning Management System