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From our Dallas corporate headquarters to our clinics and worksitelocations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:o A healing focuso A selfless hearto A tireless resolve
POSITION SUMMARYThe Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution.
THE DETAILS• Collect appropriate and accurate information while handling support incidents, including logging, follow up, updating and closing of incidents, tasks or chats assigned. Escalate unresolved incidents as needed• Maintain established goals set surrounding availability surrounding contacts and quality of documentation surrounding the life cycle of a support incident• Utilize and contribute feedback to support Knowledgebase• Support the mission and direction of Concentra, both within the Information Services department and throughout the corporation, assist and collaborate with other colleagues, while promoting a positive workplace. • Utilize and contribute feedback to support Knowledgebase• Monitor and report on any security violations related to the unwarranted access to corporate data• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
SCOPE MEASURES• Direct reports: No• Indirect reports: No• Budget responsibility: No
EDUCATION/CREDENTIALS• High School Diploma required; College Degree preferred
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
JOB-RELATED EXPERIENCE• Customarily has at least 6 months of large-scale multi-site IS operations experience • PC Hardware and peripheral experience preferred• Knowledge of Microsoft productivity applications preferred• Knowledge of browser-based technology a plus• Understanding of operating systems such as Windows and OS X/iOS a plusJOB-RELATED SKILLS/COMPETENCIES• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Strong interpersonal and communication skills a must• Effective communication skills. Ability to read, write, and speak in a professional manner• Excellent analytical and problem-solving skills are essential• Ability to effectively multi-task and adapt to changing business priorities• Ability to work with minimal direction • Must possess a personal sense of urgency• Excellent time management and organizational skills are required• Excellent listening skills and attention to detail• Ability to think outside the box
Full Time
$43k-53k (estimate)
02/05/2023
05/11/2025
The job skills required for Support Specialist I include Customer Service, Problem Solving, Operating System, Communication Skills, Initiative, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist I positions, which can be used as a reference in future career path planning. As a Support Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist I. You can explore the career advancement for a Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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The specialists work along with the staff members to supervise the assigned projects by an organization.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.