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Comunilife
Bronx, NY | Full Time
$58k-72k (estimate)
3 Weeks Ago
IT Help Desk Technician
Comunilife Bronx, NY
$58k-72k (estimate)
Full Time | Social & Legal Services 3 Weeks Ago
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Comunilife is Hiring an IT Help Desk Technician Near Bronx, NY

Comunilife Inc. is in search of an IT Help Desk Technician to join its IT Team. Under the supervision of the Vice President for Information Technology, the I.T. Help Desk Technician will Assist in the day-to-day support, installation, maintenance, troubleshooting, and upgrading of Local Area Networks (LAN) and Wide Area Networks (WAN), VPNs, software, computer hardware, telephones, cellphones, peripheral equipment, and agency-wide electronic mail systems. This position also assesses user training needs and trains users in the effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to agency staff; and performs related work as required. Also, the position is responsible for troubleshooting and supporting VoIP phones, including creating users. This position is eligible for Comunilife's generous benefits and paid time off package including medical, dental, vision, life insurance, retirement employer contributions after 2 years, tuition reimbursement and professional development opportunities.
Essential Duties
  • Installing, assembling, and configuring network infrastructure, computers, monitors, and peripherals such as printers, scanners, and related hardware, including cabling.
  • Installing, configuring, and upgrading operating systems and software, using standard business and administrative tools, may modify specific applications for use in operational departments.
  • Troubleshooting problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required—serving as a technical resource in assisting users in resolving problems with equipment and data.
  • Making hardware and software acquisition recommendations, including helping users assess needs and providing justification for equipment and services.
  • Assist in instructing agency staff in the use of standard business and administrative software, including word-processing, spreadsheets, and database management; providing instruction or written documentation where required.
  • Assist with the planning, designing, researching and acquisition of new or upgraded hardware and software systems; maintaining up-to-date knowledge of hardware, software and network technology and recommending modifications as necessary; and,
  • Perform other duties of a similar nature or level.
Education and Experience Requirement(s):
  • At a minimum, an Associate’s Degree in computer science or related field is required, as is two years of related work experience with LAN/WAN networks, VPNs, peripheral equipment, and agency-wide electronic mail systems. A combination of education and experience sufficient to perform successfully, general computer installations, maintenance, repairs, and essential duties of the job as listed, is acceptable.
  • Certification in computer technology: CCNA, Network , A is desired.
Comunilife is an EEO employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$58k-72k (estimate)

POST DATE

04/14/2024

EXPIRATION DATE

05/10/2024

WEBSITE

comunilife.org

HEADQUARTERS

BRONX, NY

SIZE

200 - 500

FOUNDED

1989

CEO

ROY MITHU

REVENUE

$10M - $50M

INDUSTRY

Social & Legal Services

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About Comunilife

For 30 years, Comunilife (started in 1989) has been committed to improving the quality of life and creating a healthier tomorrow for New Yorkers with special needs in the Hispanic and broader communities, by providing culturally competent health and human services and a continuum of affordable and supportive housing. In 2017, Comunilife met the needs of more than 2,100 low-income and vulnerable New Yorkers. Roughly 90% of our clients have incomes below the federal poverty line; 90% are African-American or Latino; and 50% have Spanish as their primary (or sole) language. All struggle with profo...und challenges, i.e. chronic homelessness; HIV/AIDS and other major medical issues; serious mental illnesses and substance abuse. Comunilifes affordable and supportive housing programs address the need for safe, affordable, service enriched housing for a low-income population that has difficulty maintaining stable housing. A majority of our housing clients have a history of homelessness and/or long-term hospitalizations. Many are living with mental illness, HIV/AIDS and other chronic illnesses. Comunilife has 1806 apartments/units in 10 supportive residences, 3 low-income apartment buildings and 981 scatter site apartments in the Bronx, Brooklyn, Queens and Manhattan. Our Medical Respite program provides short-term supportive housing and case management services to multiply-challenged patients leaving hospital care without a viable home in which to recuperate. Comunilife is a leader in the field of Latina adolescent suicide prevention. Our Life is Precious Program, which is celebrating its 10th anniversary in 2018, provides non-clinical services to girls ages 12 to 17 in the Bronx (2008), Brooklyn (2009) and Queens (2015).Activities include academic support, creative arts therapies, music lessons, wellness activities and concrete family services, are designed to reduce the risk factors associated with Latina adolescent suicide. More
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Determine the best solution based on the issue and details provided by customers

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Practice fixing common computer problems.

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