Description

CTG is seeking to fill a Customer Success Associate opening for our client in Georgia.

Location: Remote

Duration: 12 months

Overview:

Do you thrive in the intersection of technology and human relationships? Are you passionate about solving problems on a global scale? Does the thought of working for a brand that is a staple in the daily lives of more than 300 million people worldwide excite you? We are looking for a Customer Success Associate to join our talented team of people who are passionate about the weather AND people. If this sounds like you, read on!

As an Ambassador of our Brand, we are looking for a technically savvy customer success associate who possesses a strong drive for results. Duties for the customer success associate will include a broad range of tasks such as effectively troubleshooting customer issues and serve as a customer advocate to assist in problem resolution. You should also be able to provide insights on trends and issues, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Associate should engage with customers, maximize value, and assist in creating positive growth of our customer base.

Duties:

• Handle and resolve customer requests and complaints.
• Analyze customer data to improve customer experience.
• Evaluate and improve processes and other communication infrastructure.
• Mediate between our users and our product teams.
• Minimize customer churn.
• Assist in business growth and profitability by maximizing value.

Skills & Experience:

• Passion for service
• Empathetic
• Knowledge of customer success processes
• 1-2 years Customer Service experience in a digital consumer industry for a global brand
• Excellent English-language communication skills, both written and oral, including the ability to adjust tone and approach depending on audience
• Proven track record of successful customer interaction
• Demonstrate leadership qualities
• Detailed oriented, highly organized and able to multi-task and keep track of many moving parts
• Proven ability to thrive in a fast-paced environment and demonstrate the ability to complete tasks within tight deadlines
• Effective troubleshooting skills necessary across a broad portfolio of products
• Self-driven and proactive nature
• Infectious curiosity — always looking for opportunities to learn new things
• High computer literacy and ability to learn new software
• Experience in documentation
• Ability to advocate for customers, to address customer needs in a timely manner
• Work hand in hand with customers to resolve problems using various tools and troubleshooting steps
• Identify feedback trends that provide actionable insights
• Candidates must pass a writing test
• Experience in Salesforce, Jira, Office is preferred
• Ability to read JavaScript and work with APIs is a plus

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at 716-887-7209 or Tana.Stilloe@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $25.00/hr to $30.00/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Pay Range

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.