Recent Searches

You haven't searched anything yet.

136 Customer Success Manager Jobs in Atlanta, GA

SET JOB ALERT
Details...
AutoLeap
Atlanta, GA | Full Time
$90k-126k (estimate)
2 Days Ago
Resolution Technologies, Inc.
Atlanta, GA | Full Time
$96k-133k (estimate)
6 Days Ago
MessageGears
Atlanta, GA | Full Time
$98k-138k (estimate)
4 Days Ago
SUSE
Atlanta, GA | Full Time
$84k-112k (estimate)
6 Days Ago
DigitalRoute
Atlanta, GA | Full Time
$84k-112k (estimate)
1 Week Ago
Cardlytics
Atlanta, GA | Full Time
$103k-144k (estimate)
1 Week Ago
Canvs AI
Atlanta, GA | Full Time
$103k-144k (estimate)
2 Weeks Ago
ProArch
Atlanta, GA | Full Time
$120k-158k (estimate)
2 Weeks Ago
MacStadium
Atlanta, GA | Full Time
$72k-96k (estimate)
3 Weeks Ago
IRONSCALES
Atlanta, GA | Full Time
$75k-100k (estimate)
1 Month Ago
Intecrowd LLC
Atlanta, GA | Full Time
$103k-143k (estimate)
1 Month Ago
MyHRLane
Atlanta, GA | Full Time
$100k-141k (estimate)
2 Months Ago
Improvado
Atlanta, GA | Full Time
$100k-141k (estimate)
3 Months Ago
ArtCloud
Atlanta, GA | Full Time
$82k-110k (estimate)
3 Months Ago
Kaleris
Atlanta, GA | Full Time
$90k-127k (estimate)
5 Months Ago
Slip Robotics
Atlanta, GA | Full Time
$90k-127k (estimate)
10 Months Ago
Waitwhile
Atlanta, GA | Full Time
$107k-147k (estimate)
1 Day Ago
Waitwhile
Atlanta, GA | Full Time
$107k-147k (estimate)
1 Day Ago
QA LLC
Atlanta, GA | Full Time
$95k-129k (estimate)
Just Posted
Mastercard
Atlanta, GA | Full Time
$85k-113k (estimate)
1 Week Ago
Loving Life Now
Atlanta, GA | Other
$103k-144k (estimate)
1 Week Ago
Locality
Atlanta, GA | Full Time
$84k-111k (estimate)
2 Weeks Ago
Ambient AI
Atlanta, GA | Full Time
$103k-143k (estimate)
2 Weeks Ago
OneTrust
Atlanta, GA | Full Time
$103k-143k (estimate)
4 Weeks Ago
Safe-Guard Products International LLC
Atlanta, GA | Full Time
$103k-143k (estimate)
1 Month Ago
Michelin
Atlanta, GA | Full Time
$100k-141k (estimate)
3 Months Ago
Michelin
Atlanta, GA | Full Time
$100k-141k (estimate)
3 Months Ago
Customer Success Manager
MacStadium Atlanta, GA
$72k-96k (estimate)
Full Time | Telecommunications 3 Weeks Ago
Save

MacStadium is Hiring a Customer Success Manager Near Atlanta, GA

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again!What we need:Are you passionate about ensuring the success of customers? Do you thrive in a dynamic, fast-paced environment and excel at building strong relationships with your customers? If so, we're looking for you to join our team as a Customer Success Manager at MacStadium. As a Customer Success Manager (CSM), you will be responsible for maximizing MacStadium’s value to our customers through your ability to ask questions and learn about your customers’ business goals and objectives. This role plays a crucial link between customers and the internal cross functional teams to ensure the customer’s journey with MacStadium’s products and services solves their problems and work towards desired outcomes in achieving their company goals. The ability to build and maintain strong relationships with customers will be an important skill for this role. This position is incredibly important as we are working with some of the biggest names in tech by providing mission-critical infrastructure for a variety of use cases that require Mac compute. The person filling this role will build deep relationships with MacStadium’s most important customers, and recognize opportunities to solve problems through our growing set of products and services. This position is a part of our Revenue team, reporting to the Director – Sales and Customer Success, and the preferred location is in Atlanta, GA. MacStadium's current U.S. office locations are in Atlanta, GA and Las Vegas, NV. While it is ideal to have this position located in close proximity to one of our offices, we are open to filling the role remotely outside of the states of Georgia and Nevada (within the United States) for the right candidate. For remote applicants outside of Eastern time zone, working hours will coincide with Eastern time zone hours.What you will be doing:1. Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders in customer accounts. Act as the main point of contact for customer inquiries, escalations, and account management. 2. Account Growth and Expansion: Identify opportunities for account expansion by understanding customer needs, pain points, and growth plans. Collaborate with sales and product teams to propose tailored solutions that address customer requirements including cross-sells and upsells. 3. Retention and Renewals: Proactively monitor customer satisfaction and engagement levels. Identify potential risks to customer retention (i.e. churn) and implement strategies to mitigate them. Work closely with customers to ensure timely renewals and drive expansion opportunities. 4. Advocacy and Feedback: Serve as a customer advocate within MacStadium, representing the voice of the customer in internal discussions. Gather feedback on our products and services and relay it to relevant teams for continuous improvement. 5. Customer Education: Educate customers on MacStadium best practices, industry trends, and new features to help them maximize the value of our services. 6. Metrics and Reporting: Track key performance metrics related to customer success, including customer satisfaction scores, NPS, retention rates, and expansion revenue. Prepare regular reports and presentations to communicate insights and recommendations to internal stakeholders.What skills and experience you need to have:- Associate’s or Bachelor's degree in business, marketing, communications, or a related field; or equivalent experience. - Excellent communication, negotiation, and interpersonal skills. - Strong problem-solving abilities with a focus on delivering exceptional customer experiences. - Familiarity with SaaS/cloud technologies and the ability to quickly learn and understand technical concepts. - Ability to work independently and collaboratively in a dynamic, fast-paced environment. - Experience in sales, customer success, account management, or a similar client-facing role is preferred. - Experience working with enterprise customers is a plus. What you will get:Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance.
Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?
Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.
For California, Colorado, and Illinois applicants, the compensation range for this role is $65,000 to $85,000. 

___________________________________________________________________________________________________

MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

___________________________________________________________________________________________________

No agencies please.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$72k-96k (estimate)

POST DATE

05/16/2024

EXPIRATION DATE

08/12/2024

WEBSITE

macstadium.com

HEADQUARTERS

ATLANTA, GA

SIZE

<25

FOUNDED

2012

CEO

GREG MCGRAW

REVENUE

$5M - $10M

INDUSTRY

Telecommunications

Related Companies
About MacStadium

MacStadium is the leading provider of enterprise-class Apple Mac infrastructure-as-a-service providing scalable, reliable, and secure private clouds and dedicated servers for workloads that require macOS. MacStadium is trusted by iOS developers, mobile testing teams, and DevOps engineers around the world. By combining patented technology, proprietary configurations, and unparalleled expertise in Apple infrastructure, MacStadium can meet the needs of any business from growing startups to large enterprises that require Mac hardware to support their customers. - High-performance, dedicated Apple ...Mac Pro, iMac Pro and Mac mini servers - All-flash SAN for CI/CD & disk-based SAN for low-cost, durable storage - Mac private cloud solutions for DevOps, SaaS and enterprise - Guaranteed uptime plus support from trained experts - Five diverse data centers for reliability and availability More
Show less

Show more
Show more

MacStadium
Full Time
$110k-138k (estimate)
Just Posted
MacStadium
Remote | Full Time
$141k-169k (estimate)
4 Weeks Ago
MacStadium
Remote | Full Time
$110k-132k (estimate)
2 Months Ago

The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

SUSE
Full Time
$84k-112k (estimate)
6 Days Ago

If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more