152 Customer Success Manager Jobs in Atlanta, GA
ProArch is Hiring a Customer Success Manager Near Atlanta, GA
The candidate must understand how digital transformation happens and navigate the clients to create a strategy best suited to meet their goals while leveraging ProArch's data, AI, and application development expertise.
Your Responsibilities
- Customer Satisfaction: Ensure high satisfaction levels among clients by effectively managing expectations and project deliveries.
- Customer Lifetime Value: Enhance customer lifetime value through strategic relationship management and personalized service.
- Digital Transformation Advocacy: Guide clients through their digital transformation journey, advocating for their needs and strategic goals.
- Strategic Planning: Help clients devise and refine strategies for digital products and transformations.
- Communication: Facilitate clear and consistent communication between clients and the engineering team, providing regular updates.
- Workshop Facilitation: Conduct workshops to clarify project requirements and align client expectations with engineering capabilities.
- Service Upselling: Identify opportunities to upsell ProArch's additional services and demonstrate their value to clients.
- ROI Demonstration: Effectively demonstrate the return on investment to clients through detailed analyses and reporting.
- Experience: At least 10 years in a relevant field, with a minimum of 5 years in technology consulting.
- Education: Bachelor's degree from a four-year institution.
- Technical Proficiency: Strong understanding of cloud platforms, including Azure and/or AWS.
- Preferred Qualifications: An MBA is advantageous but not required. Hands-on experience with technology is also preferred.
•401k with Company match
•14 days Paid Time Off
•Health Savings Account
•Term Life Insurance
•Short-Term and Long-Term Disability coverage
Job Summary
Full Time
$110k-144k (estimate)
06/15/2024
06/28/2024
proarch-bg.com
RICHMOND
25 - 50
2000
SANTOSH KUMAR KAVETI
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
