Job Summary

Working as the Senior Human Resources Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training and diversity. You will be the HR content expert regarding policies, procedures and programs for the hospital accounts you support. Based at a hospital account in Wisconsin, this role will support all Touch Point hospital accounts in Wisconsin.

Key Responsibilities:

• Investigates and advises management in appropriate resolution of associate relations issues
• Coordinates/conducts exit interviews to determine reasons behind separations
• Makes recommendations to reduce absenteeism and turnover
• Represents organization at personnel-related hearings and investigations as is needed
• Supports internal customer survey and associate satisfaction interpretation/feedback process
• Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives
• Coordinates and conducts management training related to the areas of interviewing, selection and hiring, terminations, sexual harassment, and performance management
• Assists managers in developing and implementing recruitment plans to increase qualified applicant flow
• Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities
• Supports TouchPoint sector and provides direct assistance and support in critical markets
• Identifies critical needs area’s and takes appropriate steps to rectify problems
• Coordinates and conducts new hire orientation and management training
• Conducts HR Assessments
• Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development
• Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101)
• Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings

Preferred Qualifications:

• Bachelor’s degree (B.A.), Masters preferred
• Two to five years multi-unit HR Generalist/Manager and associate relations experience
• Experience in a high customer contact setting
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
• Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Office in Indianapolis and travel throughout designated region as business needs require
• SPHR/PHR Certification preferred