Description

WHAT WE OFFER:

• An hourly wage of $20 for this client site
• Potential 401k Plan with an employer match on your contributions depending on hours worked in a year
• Oregon Sick Leave

WHAT WE NEED:

The Concierge role is a part-time, non-exempt position serving a high-rise condominium building in downtown Southwest Portland. The hours are Friday and Saturday 1:30pm to 10:00pm with a 30-minute unpaid lunch for each shift. Parking is not provided/guaranteed by CMI or the client, but it is often available to employees. This building is conveniently located near public transportation lines.

• Minimum of 3 years of hospitality or customer service experience
• Must be at least 18 years old to accept alcohol deliveries
• Quick and accurate keyboard strokes with a minimum of 40 WPM
• Must possess excellent verbal and written communications skills
• A passion for people; delivering exceptional customer service is a feature clients expect from CMI
• A polished appearance and skill set focused on maintaining client relationships
• Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming customer telephone calls, and responding to emails
• Ability to manage all facets of the concierge desk, including:
• Ensure prompt and positive action on all homeowner complaints, questions, and concerns, including inquiries regarding services and building problems
• Assist Onsite Community Manager with scheduled events, schedule moves, oversee use of common amenities, set up deliveries, etc.
• Manage any retained owner keys and maintain log for security purposes
• Log in/out all packages providing appropriate form of communication to notify resident
• Provide screening of unknown individuals accessing the building
• Capacity to multi-task and work in a fast-paced team environment
• Possess working knowledge of MS Outlook/Word/Excel and excellent organizational and time management skills
• Successful completion of the interview process and pre-employment requirements. CMI participates in E-Verify and is an equal opportunity employer

WE ARE:

Community Management, Inc., (CMI) AAMC is a home grown, locally owned, full-service management company providing management services for homeowner associations throughout Oregon and SW Washington for the past 52 years. We are growing and there is room for advancement.