Style Aesthetics by RajaniMD is one of the fastest-growing Aesthetics Practices in the United States and in Portland, Oregon! Our Portland Medspa environment is very fast-paced and exciting and we are looking for team players who are hungry to learn. All of our positions receive the best training in the industry and we provide unlimited growth potential.

Our aesthetic clinic is always in the market for highly skilled and talented candidates. At Style Aesthetics, we boast a positive, up-beat work environment combined with competitive salaries, great employee benefits and incentives, and employee perks, all while being part of one of the most exciting and fastest-growing fields.

We are currently looking to grow our team with individuals who share our energy and enthusiasm for creating the best customer experience and results for our patients. All prospective members of the Style Aesthetics team must have excellent patient-interaction, clinical assessment, and customer service skills, as well as have the ability to multi-task and thrive in a very fast-paced environment.

The Patient Concierge Specialist is a customer service oriented professional responsible for providing superior customer service to patients and clients at Style Aesthetics. This individual will be the primary point of contact for all patient inquiries, handling everything from scheduling follow up appointments to coordinating with other aesthetic providers. The Patient Concierge Specialist must possess excellent customer service skills and must be knowledgeable and passionate about the aesthetic industry.

Job Responsibilities:

• Communication & Customer Care
• Strong interpersonal skills, as well as a genuine commitment to helping others.
• The ability to multitask and manage competing priorities is essential in this role, as is the ability to stay organized.
• A successful Patient Concierge Specialist will be able to calmly and professionally handle challenging situations and remain composed under pressure.
• This position involves interacting directly with patients on a daily basis both over the phone and in person.
• Strong communication skills are paramount – both verbal and written – along with an ability to demonstrate patience when dealing with difficult customers or situations.

Technical Responsibilities:

• A strong understanding of the aesthetic industry, including medical and aesthetic terminology and processes, in order to effectively address any questions or concerns that may arise.
• Maintain 100% accurate records pertaining to each patient interaction: including documenting appointment requests, answering phone calls and emails in a timely manner, meeting established goals and metrics.
• Document patient feedback, complaints with urgency and accruacy – using the EMR for all interactions.
• Provide team and clinic all administrative supporting including filing paperwork, creating reports by other groups in the clinic.
• Provide outstanding and consistent customer service to all.

Required experience:

• 1 year experience in Customer Service or Service industry
• Experience working in an aesthetic medical setting highly preferred
• Associate degree or related certification to Patient Care highly preferred
• Bachelor’s degree preferred but not required