Concierge | Cosmopolitan on the Park As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.Let’s start off with the most important part - what’s in it for you:The Perks*Eligibility of perks is dependent upon job status Get Paid Daily (Make any day payday)Paid Time off & Holiday Pay (Because Balance Matters)Benefits - Medical, Dental, Vision, Disability, 401KHSA/FSA Plans -with employer contributionValues Based Culture (#OMGLIFE)Culture Add (Creating Space for Fresh Perspectives)Referral Bonus (Get Paid to Recruit)Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)Employee Assistance Program“Columbia Cares” Volunteer OpportunitiesCommittee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)Task Force Work Opportunities (Grow your career in idyllic locations across the globe)Online Learning Platform to Help You Grow!Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)Our Commitment to you:“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.What you’ll do:The Brass TacksMaintains up to date information of events, both current and future, occurring in regionEstablishes professional familiarity of personal preferences, likes and dislikes of residents and guestsAnswers the telephone in a pleasant and professional manner within three ringsCoordinates requests, comments and reservations through property intranet serviceCommunicates key updates and information to team members and management in a timely mannerEnsures proper building safety and security measures are followed at all timesCarefully documents the details of shift through logs and other reports for continuityMaintains a close working relationship with local police and alarm monitoring servicesEnsures unwelcomed visitors and solicitors do not enter private residences or common areasManages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranetMaintains a clean, neat, organized and orderly offices and desks at all timesResponds to all resident and guest’s requests in an expeditious, courteous and professional mannerResponds to all emails within 24 hoursThe Nitty GrittyPrevious experience in customer service roles preferredThe ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.Proficiency in Microsoft Office applications, especially Word and Excel preferredDon’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.