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Job Description
Manager Call Center Team
The Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and quality goals across all lines of business.
This role will make management decisions regarding staffing and hiring, coaching and managing performance and operational risks, along with achieving service level goals while also providing peer to peer coaching support.
Position Competencies
Successful incumbents possess business acumen, problem solving skills, priority setting skills, perform hiring and staffing duties, be able to develop direct reports and others, have a drive for results, be customer focus, build effective team, composure and be a strategic thinker.
Position Responsibilities :
Leadership and Management Support
HR Management
Risk and Compliance
Project
Last updated : 2024-03-26
Full Time
Banking
$84k-118k (estimate)
03/28/2024
04/14/2024
comericabanktower.com
DALLAS, TX
7,500 - 15,000
1973
RALPH W BABB JR
$3B - $5B
Banking
The following is the career advancement route for Contact center manager positions, which can be used as a reference in future career path planning. As a Contact center manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center manager. You can explore the career advancement for a Contact center manager below and select your interested title to get hiring information.