2 Contact Center Representative Jobs in Farmington, MI
Michigan Credit Union League is Hiring a Contact Center Representative Near Farmington, MI
Organization: Member Driven Technologies
Date Posted: January 19, 2024
Region: Southeast Michigan
Location of Position: Farmington Hills
Position Level: Entry
Member Driven Technologies (MDT) is currently seeking a Contact Center Representative. The central point of contact for incidents, problems, requests and questions from our clients as well as our business partners. Responsible for providing a high level of service and support both internally and externally. Receives and answers first level application and technical questions and troubleshoots system problems. Utilizes electronic tracking database to record and route requests for further action to the respective area within the organization. Courteously and promptly resolves client questions and problems and maintains professional relationships. Compiles related records, reports and documents. Follow the online application process at https://www.mdtmi.com/careers MDT is an EO Employer.
Job Summary
Full Time
Professional Associations
$34k-43k (estimate)
01/22/2024
05/14/2024
mcul.org
LANSING, MI
100 - 200
Private
WILLIAM LOBENHERZ
$10M - $50M
Professional Associations
Related Companies
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.
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